Ottawa Public Health, 100 Constellation Dr., Nepean, ON, K2G 6J8, Canada.
Public Health Agency of Canada, 130 Colonnade Rd., Ottawa, ON, K1A 0K9, Canada.
Can J Public Health. 2022 Oct;113(5):678-685. doi: 10.17269/s41997-022-00664-2. Epub 2022 Jul 15.
Ottawa Public Health (OPH) provides public health programming and services in the Ottawa region. At the onset of the COVID-19 pandemic in March 2020, the OPH COVID-19 Case and Contact Management Team was established to help manage the spread of COVID-19 and support individuals who test positive, and their close contacts.
In order to guide and support the COVID-19 Case and Contact Management Team, the COVID-19 Strategic Support Team implemented an anonymous internal communication tool called the COVID-19 Case Management Forum. Case and Contact Management employees were invited to submit their questions, concerns, and words of encouragement on the forum, and the COVID-19 Strategic Support Team routinely replied to forum submissions via team email.
Qualitative analyses of employee forum submissions revealed 6 main themes and 31 unique sub-themes related to questions, concerns, and feelings that arose throughout this pandemic response. Recurrent themes emerged relating to process questions, communication challenges, solution generation, and feelings of frustration. Summative content analyses of the COVID-19 Strategic Support team's replies demonstrated 6 main answer types: explaining procedures, identifying resources, explaining rationales, human resource explanations, sharing employee feedback with relevant parties, and creating practice tools.
The online forum tool was developed and implemented early in the pandemic response to provide key insights into OPH's public health workforce needs and well-being throughout the COVID-19 response. The forum encouraged open dialogue and provided opportunities to establish clarity in a time of rapid situational change.
渥太华公共卫生局（Ottawa Public Health，OPH）在渥太华地区提供公共卫生计划和服务。在 2020 年 3 月 COVID-19 大流行开始时，OPH COVID-19 病例和接触管理团队成立，以帮助控制 COVID-19 的传播，并为检测呈阳性的个人及其密切接触者提供支持。
为了指导和支持 COVID-19 病例和接触管理团队，COVID-19 战略支持团队实施了一个名为 COVID-19 病例管理论坛的匿名内部沟通工具。病例和接触管理员工被邀请在论坛上提交他们的问题、关注和鼓励的话语，COVID-19 战略支持团队通过团队电子邮件定期回复论坛提交的内容。
对员工论坛提交内容的定性分析揭示了 6 个主要主题和 31 个独特的子主题，这些主题与整个大流行应对期间出现的问题、关注和感受有关。反复出现的主题涉及流程问题、沟通挑战、解决方案生成和挫败感。对 COVID-19 战略支持团队回复的总结性内容分析表明有 6 种主要的回复类型：解释程序、确定资源、解释理由、人力资源解释、与相关方分享员工反馈以及创建实践工具。
在线论坛工具是在大流行应对早期开发和实施的，旨在提供有关 OPH 公共卫生劳动力需求和 COVID-19 应对期间员工福祉的关键见解。该论坛鼓励开放对话，并为在快速变化的情况下建立明确性提供了机会。
