Centre for Health Management and Policy Research, School of Public Health, Cheeloo College of Medicine, Shandong University, Jinan, China.
NHC Key Lab of Health Economics and Policy Research, Shandong University, Jinan, China.
Front Public Health. 2022 Jul 11;10:905952. doi: 10.3389/fpubh.2022.905952. eCollection 2022.
Although community health education has drawn lots of attention from the public, evidence on resident satisfaction is still sparse. This study aims to explore the relationships among five dimensions (perceived quality, perceived value, public expectation, public trust, and public satisfaction) of satisfaction with community health education among Chinese residents.
We constructed a theoretical public satisfaction model for community health education based on the American Customer Satisfaction Index (ACSI) model. There are five dimensions in the theoretical model, including public expectation, perceived quality, perceived value, public satisfaction, and public trust. We recruited 474 respondents from a quota sampling based on gender and age, and collected information on five dimensions of satisfaction with community health education. The relationships of the five dimensions were examined using structural equation model.
The mean scores of public expectation, perceived quality, perceived value, public satisfaction, and public trust for the participants were 11.44 (total 15), 123.89 (total 170), 14.18 (total 20), 10.19 (total 15), and 15.61 (total 20), respectively. We obtained a structural equation model with a good fitting degree. There was a direct effect of perceived quality on perceived value (γ = 0.85, < 0.01), public trust (γ = 0.81, < 0.01) and public satisfaction (γ = 0.58, < 0.01), and a direct effect of public expectation on public satisfaction (γ = 0.36, < 0.01) and perceived value (γ = 0.25, < 0.01).
We provide a good tool to measure public satisfaction with community health education, which can be potentially used to measure public satisfaction and improve the effectiveness of health education.
尽管社区健康教育已经引起了公众的广泛关注，但有关居民满意度的证据仍然很少。本研究旨在探讨中国居民对社区健康教育满意度的五个维度（感知质量、感知价值、公众期望、公众信任和公众满意度）之间的关系。
我们基于美国顾客满意度指数（ACSI）模型构建了社区健康教育满意度的理论公众满意度模型。理论模型中有五个维度，包括公众期望、感知质量、感知价值、公众满意度和公众信任。我们采用配额抽样方法，根据性别和年龄招募了 474 名受访者，收集了社区健康教育满意度五个维度的信息。使用结构方程模型检验五个维度之间的关系。
参与者对公众期望、感知质量、感知价值、公众满意度和公众信任的平均得分为 11.44（总分 15）、123.89（总分 170）、14.18（总分 20）、10.19（总分 15）和 15.61（总分 20）。我们得到了一个拟合度良好的结构方程模型。感知质量对感知价值（γ=0.85，<0.01）、公众信任（γ=0.81，<0.01）和公众满意度（γ=0.58，<0.01）有直接影响，公众期望对公众满意度（γ=0.36，<0.01）和感知价值（γ=0.25，<0.01）有直接影响。
我们提供了一个测量社区健康教育公众满意度的良好工具，可用于测量公众满意度并提高健康教育的效果。
