基于互联网的共享护理服务预约数据的回顾性分析。
A Retrospective Analysis of Internet-Based Sharing Nursing Service Appointment Data.
机构信息
Department of Hepatobiliary Surgery, Shandong Provincial Third Hospital, Jinan 250000, China.
Intensive Care Unit, Shandong Provincial Third Hospital, Jinan 250000, China.
出版信息
Comput Math Methods Med. 2022 Aug 18;2022:8735099. doi: 10.1155/2022/8735099. eCollection 2022.
AIMS
To investigate the historical data of the "Internet+ Nursing" service platform and provide a theoretical basis to optimize the "Internet+ Nursing" service model by analyzing a population in need of nursing care services, service prices, services in demand, willingness to place orders, and feedback on use.
METHODS
A retrospective analysis of data related to home care services on the "Jiuzhou Nursing Care" platform from April 2020 to August 2021, a total of 279 person-times, relevant information about the research subjects, and the status of home care services was conducted. SPSS 24.0 software was used for data analyses, such as calculating frequencies and percentages and conducting chi-square tests.
RESULTS
The "Jiuzhou Online Nurse" primarily serves elderly patients, and the majority of these patients have lost their ability to care for themselves. The average cost of nursing services was ¥183.45, and the unit cost of services had no effect on the number of service items. This particular internet-based home nursing service has a high level of satisfaction. Patients aged 60 to 74 have the highest number of Internet-based home care service orders ( = 11.791, < 0.05). Patients who reuse the platform are more willing to assign people to provide services ( = 238.078, < 0.05). Patients who were unable to care for themselves had a higher rate of repeat order ( = 10.877, < 0.05).
CONCLUSION
The "Internet+ Nursing" service platform specifically meets the individual needs of elderly patients, provides them with home nursing services, and improves local medical treatment and door-to-door services. This platform also provides convenience for elderly individuals who cannot care for themselves so that they can receive prompt treatment and assistance to improve their quality of life.
目的
通过分析有护理服务需求的人群、服务价格、需求服务项目、下单意愿和使用反馈等情况，为优化“互联网+护理”服务模式提供理论依据，调查“互联网+护理”服务平台的历史数据。
方法
对 2020 年 4 月至 2021 年 8 月九州护理平台上的居家护理服务相关数据进行回顾性分析，共 279 人次，对研究对象的相关信息和居家护理服务情况进行描述性统计分析，采用 SPSS 24.0 软件进行数据分析，如计算频率和百分比，并进行卡方检验。
结果
“九州在线护士”主要服务于老年患者，且多数患者生活无法自理，护理服务平均费用为 183.45 元，服务项目单价对服务项目数量无影响。该互联网居家护理服务满意度较高，60~74 岁患者互联网居家护理服务订单数最多（ = 11.791， < 0.05），重复使用平台的患者更愿意派人上门服务（ = 238.078， < 0.05），生活无法自理的患者重复下单率更高（ = 10.877， < 0.05）。
结论
“互联网+护理”服务平台能较好地满足老年患者的个性化需求，为其提供居家护理服务，提升当地医疗及上门服务水平，也为生活无法自理的老年患者提供便利，使其能及时得到治疗和帮助，提高生活质量。
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