Snigdha Sumaiya Akter, Alam Mohammad Morshad, Dilshad Segufta, Salam Shaikh Abdus, Biswas Animesh, Hossain Hawlader Mohammad Delwer
Department of Public Health, School of Health and Life Sciences, North South University, Bangladesh.
Health, Nutrition and Population (HNP) Global Practice, The World Bank, Dhaka, Bangladesh.
Public Health Pract (Oxf). 2020 Aug 21;1:100037. doi: 10.1016/j.puhip.2020.100037. eCollection 2020 Nov.
This study was aimed to assess the level of patient satisfaction at Government Unani & Ayurvedic Medical College Hospital in Dhaka, Bangladesh.
This was a cross-sectional study conducted among 165 patients attended at the out-patient department of Government Unani & Ayurvedic Medical College Hospital, Dhaka, Bangladesh. Patients who were equally or more than 18 years with a history of at least two referral visits were eligible to participate in the study.
Patients satisfaction was measured by the Patient Satisfaction Questionnaire (PSQ-18), composed of 18 items translated in Bangla.
Among 165 out-patients, 135 (81.8%) were satisfied and 30 (18.2%) were dissatisfied with medical services. The mean and standard deviation of total patient satisfaction was 69.1 (±16.9). Financial aspects were the major area of patient dissatisfaction 29 (17.6%) towards Unani and Ayurvedic treatment due to lack of free medicine supply and high cost of medicine.
The results would shed light on the present conditions of medical services at Government Unani & Ayurvedic Medical College Hospital which could be used to influence the outlook of the policymakers of our country.
本研究旨在评估孟加拉国达卡政府尤纳尼与阿育吠陀医学院医院的患者满意度水平。
这是一项横断面研究，在孟加拉国达卡政府尤纳尼与阿育吠陀医学院医院门诊部就诊的165名患者中进行。年龄等于或超过18岁且至少有两次转诊就诊史的患者有资格参与本研究。
采用患者满意度问卷（PSQ - 18）来衡量患者满意度，该问卷由18个翻译成孟加拉语的项目组成。
在165名门诊患者中，135名（81.8%）对医疗服务感到满意，30名（18.2%）不满意。患者总体满意度的均值和标准差为69.1（±16.9）。财务方面是患者不满的主要领域，29名（17.6%）患者因缺乏免费药品供应和药品成本高而对尤纳尼和阿育吠陀治疗不满。
研究结果将揭示政府尤纳尼与阿育吠陀医学院医院当前的医疗服务状况，可用于影响我国政策制定者的看法。
