Papadopoulos Irena, Wright Steve, Lazzarino Runa, Koulouglioti Christina, Aagard Magdeline, Akman Özlem, Alpers Lise-Merete, Apostolara Paraskevi, Araneda Julieta, Biglete-Pangilinan Sylvia, Eldar-Regev Orit, González-Gil Maria Teresa, Kouta Christiana, Krepinska Radka, Lesińska-Sawicka Małgorzata, Liskova Miroslava, Lopez-Diaz Lucero, Malliarou Maria, Martín-García Ángel, Muñoz-Salinas Mara, Nagórska Małgorzata, Ngunyulu Roinah Nkhensani, Nissim Sara, Nortvedt Line, Oconer-Rubiano Florinda, Oter-Quintana Cristina, Öztürk Candan, Papp Katalin, Piratoba-Hernandez Blanca, Rousou Elena, Tolentino-Diaz Maria Ymelda, Tothova Valerie, Zorba Akile
Research Centre for Transcutural Studies in Health, Department of Mental Health and Social Work, School of Health Social Care & Education, Middlesex University, London, UK
Research Centre for Transcutural Studies in Health, Department of Mental Health and Social Work, School of Health Social Care & Education, Middlesex University, London, UK.
BMJ Lead. 2022 Sep;6(3):186-191. doi: 10.1136/leader-2020-000385. Epub 2021 Sep 27.
To explore the views of an international sample of nursing and midwifery managers concerning attributes that they associate with compassionate management.
A cross-sectional online survey. Using a snowballing sampling method, 1217 responses were collected from nursing and midwifery managers in 17 countries. A total of complete 933 responses to a question related to which actions and behaviours indicated that a manager was exercising compassionate leadership were analysed for this paper. First, content analysis of the responses was conducted, and second, a relative distribution of the identified themes for the overall sample and for each participating country was calculated.
Six main themes were identified describing the attributes of a compassionate leader: (1) Virtuous support, (2) Communication, (3) Personal virtues of the manager, (4) Participatory communication, (5) Growth/flourishing/ nurturing and (6) Team cohesion. The first three themes mentioned above collectively accounted for 63% of the responses, and can therefore be considered to be the most important characteristics of compassionate management behaviour.
The key indicators of compassionate management in nursing and midwifery which were identified emphasise approachability, active and sensitive listening, sympathetic responses to staff members' difficulties (especially concerning child and other caring responsibilities), active support of and advocacy for the staff team and active problem solving and conflict resolution. While there were differences between the countries' views on compassionate healthcare management, some themes were widely represented among different countries' responses, which suggest key indicators of compassionate management that apply across cultures.
探讨国际范围内护理及助产管理人员样本对于他们所认为的富有同情心的管理特质的看法。
一项横断面在线调查。采用滚雪球抽样方法，从17个国家的护理及助产管理人员处收集了1217份回复。本文对与哪些行动和行为表明管理者正在践行富有同情心的领导相关问题的总共933份完整回复进行了分析。首先，对回复进行内容分析，其次，计算总体样本及每个参与国家所确定主题的相对分布情况。
确定了描述富有同情心的领导者特质的六个主要主题：（1）善意支持，（2）沟通，（3）管理者的个人美德，（4）参与式沟通，（5）成长/蓬勃发展/培育，以及（6）团队凝聚力。上述前三个主题共同占回复的63%，因此可被视为富有同情心的管理行为的最重要特征。
所确定的护理及助产领域富有同情心的管理的关键指标强调可接近性、积极且敏感的倾听、对工作人员困难（尤其是涉及子女及其他照顾责任方面）的同情回应、对员工团队的积极支持与倡导，以及积极解决问题和化解冲突。虽然各国对于富有同情心的医疗保健管理的看法存在差异，但一些主题在不同国家的回复中广泛出现，这表明了适用于跨文化的富有同情心的管理的关键指标。
