Tu Yu-Te, Sulistiawan Jovi, Ekowati Dian, Rizaldy Hanif
Department of Business Administration, Asia Management College, Asia University, Taiwan.
Department of Management, Faculty of Economics and Business, Universitas Airlangga, Indonesia.
Heliyon. 2022 Oct 7;8(10):e10881. doi: 10.1016/j.heliyon.2022.e10881. eCollection 2022 Oct.
The salesperson is a job that is prone to deviant behavior. Prior studies addressed that deviant behavior is a behavioral stress response. Although numerous studies have demonstrated the relationship between job stress and deviant behavior, the clarity of the job stress mechanism remains limited. Drawing from coping theory, we proposed that job stress acts as a critical mechanism in linking the association between work-family conflict and salesperson deviant behavior. The objectives of this study are threefold. First, this study investigates the relationship between work-family conflict and job stress. Second, this study examines how job stress determines the likelihood of a salesperson engaging in deviant behavior. Last, this study investigates the mediating mechanism of work-family conflict and job stress. Using an online survey of salespeople in Indonesia, we received 321 data and employed a partial least square to test our proposed hypotheses. The results of this study confirm all hypotheses. The implications for managers regarding the result of this study is encouraging managers to establish and implement family-friendly policies which can diminish the level of stress and will decrease the likelihood of salespeople engaging in deviant behavior. Our study offers a significant contribution to the body of knowledge by clarifying the mediating role of job stress.
销售人员是一个容易出现越轨行为的职业。先前的研究指出，越轨行为是一种行为应激反应。尽管众多研究已经证明了工作压力与越轨行为之间的关系，但工作压力机制的清晰度仍然有限。基于应对理论，我们提出工作压力是连接工作-家庭冲突与销售人员越轨行为之间关联的关键机制。本研究的目标有三个。首先，本研究调查工作-家庭冲突与工作压力之间的关系。其次，本研究考察工作压力如何决定销售人员从事越轨行为的可能性。最后，本研究探究工作-家庭冲突和工作压力的中介机制。通过对印度尼西亚销售人员的在线调查，我们获得了321份数据，并采用偏最小二乘法来检验我们提出的假设。本研究的结果证实了所有假设。本研究结果对管理者的启示是鼓励管理者制定和实施有利于家庭的政策，这可以减轻压力水平，并将降低销售人员从事越轨行为的可能性。我们的研究通过阐明工作压力的中介作用，为知识体系做出了重大贡献。
