Department of Sociology, Landmark University, Omu-Aran 251103, Nigeria.
Department of Food Science & Microbiology, Landmark University, Omu-Aran 251103, Nigeria.
Int J Environ Res Public Health. 2023 Jan 10;20(2):1218. doi: 10.3390/ijerph20021218.
The quality of healthcare services depends on the interactions between administrators, customers, and healthcare providers. This study seeks to examine how National Health Insurance Scheme (NHIS)-Health Maintenance Organization (HMO) enrolees perceive the attitudes of medical personnel while receiving outpatient care in Lagos hospitals. Mixed methods were used, i.e., distributing questionnaires and in-depth interviews with participants. Quantitative data were analysed using Statistical Product and Service Solutions (SPSS) version 20, and approaches that involved frequency statistics, factor analysis, contingency chi-square and correlation analysis were applied. The results indicate that the variables "humane" and "empathetic" have a direct impact on enrolees' perception and an indirect impact on motivation to adhere to medical advice among enrolees. This research has practical implications, especially in light of new initiatives of NHIS collaboration with HMO to deliver quality healthcare services to enrolees.
医疗保健服务的质量取决于管理人员、客户和医疗服务提供者之间的相互作用。本研究旨在探讨全国健康保险计划（NHIS）-健康维护组织（HMO）参保者在拉各斯医院接受门诊护理时如何看待医务人员的态度。本研究采用混合方法，即向参与者分发问卷和深入访谈。使用统计产品和服务解决方案（SPSS）版本 20 对定量数据进行分析，并应用了涉及频率统计、因子分析、列联卡方和相关分析的方法。结果表明，变量“仁慈”和“移情”对参保者的看法有直接影响，并对参保者遵守医疗建议的动机有间接影响。这项研究具有实际意义，特别是考虑到 NHIS 与 HMO 合作推出新举措，为参保者提供优质医疗服务。
