Florida State University, Tallahassee, FL, USA.
Work. 2023;75(3):799-811. doi: 10.3233/WOR-220230.
People with disabilities experience challenges in obtaining workplace support including job accommodations.
This study examined the impacts of psychosocial factors affecting the likelihood of an employee with disability receiving an accommodation and subsequent effects on job satisfaction and job performance.
This study recruited 596 participants from multiple national and state agencies serving persons with disabilities in U.S. A mediation model was conducted to examine the impacts of psychosocial factors (i.e., self-efficacy, positive affect, negative affect, workplace support, Americans with Disabilities Act (ADA) knowledge, accommodation knowledge, and work goal) on receiving accommodation, and the impacts of receiving accommodations on job satisfaction and job performance. The indirect effects of the psychosocial factors on job satisfaction and job performance via receiving accommodations were examined using the Delta method.
Among all the examined direct effects, only the effect from workplace support to receiving accommodations and the effect from receiving accommodations to job satisfaction were significant. Nevertheless, indirect effects were non-significant, indicating that all the psychosocial factors had no indirect effect (via receiving accommodation) on job satisfaction and job performance.
The findings reveal the significance of workplace support on employees' likelihood of receiving accommodations, and subsequent association between accommodation receipt and job satisfaction. Rehabilitation professionals need to provide adequate training to employers to facilitate inclusive and supportive workplace environments.
残疾人在获得工作场所支持方面面临挑战，包括工作适应。
本研究考察了影响残疾员工获得适应措施的心理社会因素，并探讨了这些因素对工作满意度和工作绩效的后续影响。
本研究从美国多个为残疾人服务的国家和州机构招募了 596 名参与者。采用中介模型检验心理社会因素（即自我效能感、积极情绪、消极情绪、工作场所支持、《美国残疾人法》（ADA）知识、适应措施知识和工作目标）对获得适应措施的影响，以及获得适应措施对工作满意度和工作绩效的影响。使用 Delta 方法检验了心理社会因素通过获得适应措施对工作满意度和工作绩效的间接影响。
在所考察的直接效应中，只有工作场所支持对获得适应措施的效应以及获得适应措施对工作满意度的效应具有统计学意义。然而，间接效应不显著，表明所有心理社会因素都没有通过获得适应措施对工作满意度和工作绩效产生间接效应。
研究结果揭示了工作场所支持对员工获得适应措施的可能性的重要性，以及适应措施获得与工作满意度之间的后续关联。康复专业人员需要为雇主提供充分的培训，以促进包容和支持性的工作环境。
