Feng Yituo, Park Jungryeol, Feng Miao
Management Information Systems, Chungbuk National University, Cheongju, Republic of Korea.
Technology Policy Research Division, Electronics and Telecommunications Research Institute (ETRI), Daejeon, Republic of Korea.
Front Psychol. 2023 Feb 15;14:1084180. doi: 10.3389/fpsyg.2023.1084180. eCollection 2023.
The post-pandemic COVID-19 has been influential in accelerating the digital transformation of enterprises and business process virtualization. However, in a virtual working environment with no physical interaction, the psychological requirements of the communication between teleworkers and the negative impact of information systems are hindering the business process virtualization. Studying the relationship between the interaction between organizational members and job performance is an important part of organizational psychology. For an enterprise to maintain high-efficiency output, it is necessary to study psychological factors related to business process virtualization. This paper verified the factors hindering business process virtualization based on process virtualization theory (PVT). The research was implemented on a sample of 343 teleworkers in China enterprises. The structure of the model of this study includes two aspects that hinder the business process virtualization: the psychological requirements of teleworkers (Sensory requirements, Synchronism requirements, and Relationship requirements) and the negative effects of information systems (Information overload and Communication overload). The results show that teleworkers' sensory requirements, synchronism requirements, and communication overload negatively impact business process virtualization. However, unlike the results in the existing literature, the relationship requirements and information overload do not affect the business process virtualization. The results will help business managers, teleworkers, and information system developers develop strategies to address the negative factors hindering business process virtualization. In the so-called new "normal era," our research will help companies to create a successful virtual work environment.
疫情后的新冠疫情对加速企业数字化转型和业务流程虚拟化产生了影响。然而，在没有物理交互的虚拟工作环境中，远程工作者之间沟通的心理需求以及信息系统的负面影响正阻碍着业务流程虚拟化。研究组织成员之间的互动与工作绩效之间的关系是组织心理学的重要组成部分。企业要保持高效产出，就有必要研究与业务流程虚拟化相关的心理因素。本文基于流程虚拟化理论（PVT）验证了阻碍业务流程虚拟化的因素。该研究以中国企业的343名远程工作者为样本进行。本研究模型的结构包括阻碍业务流程虚拟化的两个方面：远程工作者的心理需求（感官需求、同步需求和关系需求）以及信息系统的负面影响（信息过载和沟通过载）。结果表明，远程工作者的感官需求、同步需求和沟通过载对业务流程虚拟化有负面影响。然而，与现有文献中的结果不同，关系需求和信息过载并不影响业务流程虚拟化。这些结果将有助于企业管理者、远程工作者和信息系统开发者制定应对阻碍业务流程虚拟化的负面因素的策略。在所谓的新“常态时代”，我们的研究将帮助企业打造成功的虚拟工作环境。
