Hendrikx Karolien, Van Ruysseveldt Joris, Proost Karin, van der Lee Sandra
Department of Work and Organizational Psychology, Open Universiteit, Heerlen, Netherlands.
Faculty of Economics and Business, KU Leuven, Belgium.
Front Psychol. 2023 Feb 21;14:1063020. doi: 10.3389/fpsyg.2023.1063020. eCollection 2023.
Digital innovations make it possible to work anywhere and anytime using any kind of device. Given these evolutions, availability norms are emerging at work. These norms specifically refer to the experienced beliefs or expectations from colleagues or superiors to be available for work-related communication after regular work hours. We rely on the Job-Demands Resources Model as we aim to investigate the relationship between these availability norms and burnout symptoms during the COVID-19 pandemic. We first of all study to what extent availability norms are associated with heightened burnout symptoms. Secondly, we study how both a personal demand, namely telepressure, and a job resource, namely autonomy, could offer distinct and relevant explanations for the role these availability norms play in experiencing burnout symptoms.
We collected data through a survey study with 229 employees from various organizations in the second half of 2020.
The findings indicated that indeed availability norms are significantly associated with more burnout symptoms and that both heightened telepressure and reduced autonomy mediated this relationship.
This study contributes to theory and practice as we offer insight into how availability norms at work could be detrimental for the occupational health of employees, which can be taken into account when setting up rules and regulations at work.
数字创新使人们能够使用任何设备在任何时间、任何地点工作。鉴于这些发展，工作中的可用性规范正在出现。这些规范具体指的是同事或上级对员工在正常工作时间之外仍可用于工作相关沟通的经验性信念或期望。我们旨在研究这些可用性规范与新冠疫情期间倦怠症状之间的关系，因此依赖工作需求-资源模型。我们首先研究可用性规范在多大程度上与加剧的倦怠症状相关。其次，我们研究个人需求（即远程压力）和工作资源（即自主性）如何能够为这些可用性规范在导致倦怠症状方面所起的作用提供独特且相关的解释。
我们在2020年下半年通过对来自不同组织的229名员工进行调查研究来收集数据。
研究结果表明，可用性规范确实与更多的倦怠症状显著相关，而且远程压力的增加和自主性的降低都介导了这种关系。
本研究对理论和实践都有贡献，因为我们深入了解了工作中的可用性规范如何可能对员工的职业健康有害，这在制定工作规章制度时可以加以考虑。
