Roman Cortnee, Bruen Denise
Rocky Mountain MS Clinic, 370 East 9th Avenue, Suite 106, 111, 208, Salt Lake City, UT, 84103, USA.
Department of Neurology, James Q. Miller MS Center of Excellence, University of Virginia, Charlottesville, VA, USA.
Neurol Ther. 2023 Jun;12(3):711-719. doi: 10.1007/s40120-023-00446-z. Epub 2023 Mar 9.
Health literacy has been identified as key to improving patient outcomes and is particularly important for patients facing chronic illnesses such as multiple sclerosis (MS). Low health literacy rates can negatively impact communication between healthcare providers and patients and is associated with poor health outcomes. It is critical to raise awareness of conversational techniques to healthcare providers that can support more effective communication with patients. In this podcast article, nurse practitioners discuss multimodal strategies that enable appropriate conversations to meet patients' needs through the following four techniques: patient-centric language, teach-back, open-ended questions, and active listening and paraphrasing. These techniques are incorporated into example patient-provider conversations to demonstrate their effectiveness in clinical practice. Comprehensive patient conversations and optimizing patient interactions builds a trustworthy foundation for shared decision-making to improve health literacy and outcomes in patients with MS. Podcast Discussion (mp4 37425 KB).
健康素养已被视为改善患者治疗效果的关键，对于面临诸如多发性硬化症（MS）等慢性病的患者尤为重要。低健康素养率会对医疗服务提供者与患者之间的沟通产生负面影响，并与不良健康结果相关。提高医疗服务提供者对有助于与患者进行更有效沟通的对话技巧的认识至关重要。在这篇播客文章中，执业护士讨论了多模式策略，这些策略通过以下四种技巧实现恰当对话以满足患者需求：以患者为中心的语言、反馈教学、开放式问题以及积极倾听和释义。这些技巧被融入到医患对话示例中，以展示它们在临床实践中的有效性。全面的医患对话和优化患者互动为共同决策奠定了可信赖的基础，以提高MS患者的健康素养和治疗效果。播客讨论（mp4 37425 KB）。
