Bufquin Diego, Park Jeong-Yeol, Back Robin M, de Souza Meira Jessica Vieira, Hight Stephen Kyle
Rosen College of Hospitality Management, University of Central Florida, 9907 Universal Blvd., Orlando, FL, 32819, USA.
J. Mack Robinson College of Business, Georgia State University, 35 Broad Street, Atlanta, GA, 30303, USA.
Int J Hosp Manag. 2021 Feb;93:102764. doi: 10.1016/j.ijhm.2020.102764. Epub 2020 Dec 1.
The COVID-19 pandemic has negatively impacted the restaurant industry and employees in the worst possible way. This empirical study aims to examine the relationships between employees' work status (working, furloughed, or laid-off), mental health (psychological well-being and psychological distress), substance use (drug and alcohol use), and career turnover intentions during the pandemic. Analyzing the responses of 585 restaurant employees using structural equation modelling (SEM), findings revealed that working employees experienced higher levels of psychological distress, drug and alcohol use than furloughed employees. Moreover, psychological distress increased drug and alcohol use, as well as career turnover intentions. Lastly, all employees, regardless of their mental health, increased their substance use and indicated a desire to seek future employment in alternate industries during the pandemic. Practical and theoretical implications are discussed in detail.
新冠疫情以最糟糕的方式对餐饮行业及其员工产生了负面影响。这项实证研究旨在考察疫情期间员工的工作状态(在职、休假或被解雇)、心理健康(心理幸福感和心理困扰)、物质使用(毒品和酒精使用)与职业离职意向之间的关系。通过结构方程模型(SEM)分析585名餐饮员工的回答,研究结果显示,在职员工比休假员工经历了更高程度的心理困扰、毒品和酒精使用。此外,心理困扰增加了毒品和酒精使用以及职业离职意向。最后,所有员工,无论其心理健康状况如何,在疫情期间都增加了物质使用,并表示希望在其他行业寻求未来的工作。文中详细讨论了实际和理论意义。