Roberts J G, Tugwell P
Department of Clinical Epidemiology and Biostatistics, McMaster University, Faculty of Health Sciences, Hamilton, Ontario, Canada.
Health Serv Res. 1987 Dec;22(5):637-54.
This study compares the results of previously developed patient satisfaction questionnaires which quantitatively assessed the personal attitudes of 59 patients toward their medical care. These patients, hospitalized for acute myocardial infarction, were admitted to the intensive care unit of a community hospital in southern Ontario, Canada. The questionnaires were completed by these patients at four and six months post-myocardial infarction. This quantitative assessment of patient satisfaction, as indicated by Hulka and Ware questionnaires, provided data to compare the relative effectiveness of these questionnaires in measuring satisfaction. Generally, these questionnaires were reliable (r = .64, r = .59) and evidence of criterion concurrent validity was noted (r = .75-.81). Both questionnaires have comparable results concerning the prevalence of dissatisfaction (0-7 percent).
本研究比较了先前开发的患者满意度调查问卷的结果，这些问卷定量评估了59名患者对其医疗护理的个人态度。这些因急性心肌梗死住院的患者被收治于加拿大安大略省南部一家社区医院的重症监护病房。这些患者在心肌梗死后四个月和六个月时完成了问卷。正如赫尔卡和韦尔问卷所示，这种对患者满意度的定量评估提供了数据，以比较这些问卷在衡量满意度方面的相对有效性。总体而言，这些问卷是可靠的（r = 0.64，r = 0.59），并注意到了效标同时效度的证据（r = 0.75 - 0.81）。两份问卷在不满意率（0 - 7%）方面有可比的结果。
