Li Xue, Zhou Yusheng, Liu Yanfeng, Wang Xueqin, Yuen Kum Fai
School of Civil and Environmental Engineering, Nanyang Technological University, Singapore.
Graduate School of Management of Technology, Pukyong National University, South Korea.
Int J Disaster Risk Reduct. 2023 Jun 1;91:103688. doi: 10.1016/j.ijdrr.2023.103688. Epub 2023 Apr 17.
The ongoing coronavirus pandemic has been threatening the healthcare system. In this context, telehealth is a potential solution to deliver effective and safe health care to the public. To facilitate the application and acceptance of telehealth, a good understanding of psychological determinants is of great importance. Therefore, this study aims to examine the public's positive and negative mindsets towards telehealth. A theoretical model was established by employing the technology readiness model and perceived value theory. To empirically test the relationships between constructs, a total of 500 responses from residents in Singapore were collected; thereafter, structural equation modeling was performed. The results indicate that discomfort negatively impacts perceived value whereas optimism and innovativeness positively impact users' perceived value. Further, perceived value positively impacts the acceptance of telehealth via attitude. Demographic factors (i.e. internet literacy, age, education) can also influence certain aspects of technology readiness (e.g. innovativeness, optimism). Moreover, social influence is an important moderator between perceived value and the acceptance of telehealth. The empirical findings enhance the understanding of users' psychology concerning telehealth and provide policy recommendations regarding the development of telehealth to improve public health.
持续的新冠疫情一直在威胁着医疗系统。在此背景下，远程医疗是为公众提供有效且安全的医疗服务的一种潜在解决方案。为了促进远程医疗的应用和接受，深入了解心理决定因素至关重要。因此，本研究旨在考察公众对远程医疗的积极和消极心态。通过运用技术准备度模型和感知价值理论建立了一个理论模型。为了实证检验各构念之间的关系，共收集了来自新加坡居民的500份回复；此后，进行了结构方程建模。结果表明，不适感对感知价值有负面影响，而乐观和创新对用户的感知价值有正面影响。此外，感知价值通过态度对远程医疗的接受有正面影响。人口统计学因素（即网络素养、年龄、教育程度）也会影响技术准备度的某些方面（如创新、乐观）。此外，社会影响是感知价值与远程医疗接受之间的一个重要调节因素。实证研究结果加深了对用户关于远程医疗心理的理解，并为远程医疗的发展提供了政策建议，以改善公众健康。
