Kline Roger
Business School, Middlesex University, London, UK
Business School, Middlesex University, London, UK.
BMJ Lead. 2023 Apr 20;7(4). doi: 10.1136/leader-2022-000729.
The National Health Service in England has largely relied on a human resources trilogy of policies, procedures and training to improve organisational culture. Evidence from four interventions using this paradigm-disciplinary action, bullying, whistleblowing and recruitment and career progression-confirms research findings that this approach, in isolation, was never likely to be effective. An alternative methodology is proposed, elements of which are beginning to be adopted, which is more likely to be effective.
英国国民医疗服务体系在很大程度上依赖于人力资源方面的一系列政策、程序和培训来改善组织文化。四项采用这种范式的干预措施——纪律处分、欺凌行为、举报以及招聘与职业发展——所提供的证据证实了研究结果，即仅靠这种方法不太可能有效。本文提出了一种更有可能有效的替代方法，其中一些要素已开始被采用。
