Department of Healthcare Administration Specialty in Psychology, College of Medical and Health Science, Asia University, Taichung, Taiwan.
Department of Psychology, Asia University, Taichung, Taiwan.
PLoS One. 2023 Jun 23;18(6):e0285490. doi: 10.1371/journal.pone.0285490. eCollection 2023.
COVID-19 are causing many psychological impacts and change many aspects of human life. Mental health services also experiencing changes because of COVID-19 outbreak. In Indonesia, COVID-19 outbreak prompted the rapid development of online mental health services. These online mental health services which will help people to connect with professional mental healthcare providers using technology were created in response to this pandemic. Therefore, converting mental health services into online services in a state of urgency is challenging. This qualitative case study aims to provide a map of the service challenges that professional healthcare providers face while providing online services at present time by interviewing eight Indonesian psychologists as one of the mental health professionals who provided the online mental health services. Semi-structured interviews were done using interview guidelines with open-ended questions, and any other complementary data was collected using questionnaire. The data gathered from interviews was first performed through triangulation and then analyzed using thematic network analysis, which resulted in the following challenges: (1) building engagement; (2) risk of getting distracted during the sessions; (3) maintaining professional boundaries during the sessions; (4) keeping the personal information and confidentiality of the sessions; (5) perceived efficacy; and (6) attitudes towards online sessions. According to the results, the relevant organization can use this finding to contribute and develop the online mental health services both in this COVID-19 situation and in the future.
新型冠状病毒肺炎疫情给人们的心理带来了诸多影响，改变了人们生活的诸多方面。心理健康服务也因新冠疫情的爆发而发生了变化。在印度尼西亚，新冠疫情的爆发促使在线心理健康服务迅速发展。这些在线心理健康服务利用技术帮助人们与专业的心理健康医疗服务提供者建立联系，是为应对这一大流行病而创建的。因此，将心理健康服务紧急转变为在线服务具有挑战性。本定性案例研究旨在通过采访 8 名印度尼西亚心理学家（他们是提供在线心理健康服务的心理健康专业人员之一），提供当前专业医疗服务提供者在提供在线服务时所面临的服务挑战的图谱。采用开放式问题的半结构式访谈指南进行访谈，并使用问卷收集任何其他补充数据。从访谈中收集的数据首先通过三角测量进行验证，然后使用主题网络分析进行分析，结果得出以下挑战：（1）建立互动；（2）在会议期间分心的风险；（3）在会议期间保持专业界限；（4）在会议期间保护个人信息和保密性；（5）感知功效；（6）对在线会议的态度。根据研究结果，相关组织可以利用这一发现为当前和未来的新冠疫情及未来的在线心理健康服务做出贡献和发展。
