信任和感知信任对义务性公民行为与反生产工作行为之间非线性关系的调节作用。
The Moderating Effects of Trust and Felt Trust on the Nonlinear Relationship Between Compulsory Citizenship Behavior and Counterproductive Work Behavior.
作者信息
Song Haojie, Li Yueyang, Zhang Qiang, Cheng Yanyuan
机构信息
School of Business, Zhengzhou University, Zhengzhou City, People's Republic of China.
Department of Health Policy & Management, Shenzhen Health Development Research and Data Management Center, Shenzhen City, People's Republic of China.
出版信息
Psychol Res Behav Manag. 2023 Jul 5;16:2517-2531. doi: 10.2147/PRBM.S413674. eCollection 2023.
PURPOSE
This study explored the J-shaped effect of compulsory citizenship behavior on counterproductive work behavior of new generation employees, as well as the separate and joint moderating effects of trust and felt trust on the J-shaped relationship between compulsory citizenship behavior and counterproductive work behavior.
METHODS
Three waves of data were collected from 659 new generation employees in China. A self-report method was used to measure compulsory citizenship behavior, counterproductive work behavior, trust and felt trust. Then, based on the cognitive appraisal theory of stress and social information processing theory, a nonlinear model was constructed and tested.
RESULTS
(1) Compulsory citizenship behavior had a J-shaped effect on job performance. That is, when the compulsory citizenship behavior level was lower, the effect of compulsory citizenship behavior on counterproductive work behavior was not significant; but when it increased to medium and higher levels, the effect was significant and stronger. (2) The moderating effect of trust (employees' perceived trust in leader) or felt trust (employees' perception of being trusted by leader) was significant. That is, when trust or felt trust was lower, the J-shaped effect was stronger; conversely, the J-shaped effect was weak. (3) The joint moderating effect of trust and felt trust was significant. That is, when trust was high, the moderation effect of felt trust was significant; conversely, the moderation effect of felt trust was not significant.
CONCLUSION
The results identify the nonlinear effect of compulsory citizenship behavior through exploring the J-shaped effect of compulsory citizenship behavior on counterproductive work behavior and the boundary conditions in the nonlinear relationship. Meanwhile, the study provide implications for organizations regarding how to manage employees' work behavior.
目的
本研究探讨了强制公民行为对新生代员工反生产工作行为的J形效应，以及信任和感知信任对强制公民行为与反生产工作行为之间J形关系的单独和联合调节作用。
方法
从中国659名新生代员工中收集了三波数据。采用自陈报告法测量强制公民行为、反生产工作行为、信任和感知信任。然后，基于压力认知评价理论和社会信息加工理论，构建并检验了一个非线性模型。
结果
（1）强制公民行为对工作绩效有J形效应。也就是说，当强制公民行为水平较低时，强制公民行为对反生产工作行为的影响不显著；但当它增加到中等及更高水平时，影响显著且更强。（2）信任（员工对领导的感知信任）或感知信任（员工对被领导信任的感知）的调节作用显著。也就是说，当信任或感知信任较低时，J形效应更强；反之，J形效应较弱。（3）信任和感知信任的联合调节作用显著。也就是说，当信任较高时，感知信任的调节作用显著；反之，感知信任的调节作用不显著。
结论
研究结果通过探索强制公民行为对反生产工作行为的J形效应以及非线性关系中的边界条件，确定了强制公民行为的非线性效应。同时，该研究为组织如何管理员工的工作行为提供了启示。
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