Brice Sophie, Timmer Barbra H B, Barr Caitlin
Australian Institute for Health Service Management, COBE, University of Tasmania, Tasmania, Australia.
School of Health and Rehabilitation Sciences, University of Queensland, Queensland, Australia.
Semin Hear. 2023 Jun 8;44(3):274-286. doi: 10.1055/s-0043-1769624. eCollection 2023 Aug.
Audiology is experiencing exponential growth in technology, service, and provision options. These advancements give hearing care professionals the opportunity to revise, potentially improve, and adapt to the modern hearing care landscape to better serve the modern consumer. Consumer needs guide care planning and delivery, with the goal of achieving outcomes that are important to both the consumer and the clinician. The changes available to the hearing care industry can also enable consumers' needs to be identified and served in a more holistic and personalized manner than has previously been possible. The purpose of this article is to explain and encourage hearing care professionals to adopt a mindset of doing whatever is reasonable and clinically appropriate to meet the need and desires of the consumer by implementing choice in service, technology, and channel across whichever model of care adopted by a provider.
听力学在技术、服务和提供方式方面正经历着指数级增长。这些进步使听力保健专业人员有机会进行修订、潜在地改进并适应现代听力保健格局，以便更好地服务现代消费者。消费者需求指导护理计划和实施，目标是实现对消费者和临床医生都重要的结果。听力保健行业的这些变化还能够以比以往更全面、个性化的方式识别和满足消费者的需求。本文的目的是解释并鼓励听力保健专业人员树立这样一种思维模式，即通过在提供者所采用的任何护理模式中实施服务、技术和渠道方面的选择，尽一切合理且临床上合适的努力来满足消费者的需求和愿望。
