School of Public Health, The University of Sydney, Sydney, NSW, Australia.
School of Health Policy and Management, Chinese Academy of Medical Sciences and Peking Union Medical College, Beijing, China.
BMC Health Serv Res. 2023 Jul 25;23(1):792. doi: 10.1186/s12913-023-09699-8.
The hospital's mission, vision, and values are the core of the hospital's culture and the most profound expression of the hospital's culture. Although there have been many comparative studies on the mission, vision and values of organizations in the past, there have been few studies on the mission, vision and values of hospitals in the healthcare field. The purpose is to understand how the world's top hospitals develop the use of mission, vision and values in their "day-to-day management" and this may help other hospitals to develop their mission, vision and value effectively.
This paper collects and discusses the approaches of the world's top five hospitals in mission, vision and value through a qualitative analysis method. Documents for the study were collected from the publicly available information of the five hospitals, including their websites, annual reports, and relevant academic literature published in English on Google Scholar, PubMed, Medline, and Web of Science.
These five hospitals have similarities and differences in the development of their missions, visions and values, which are worthy of study by other hospitals. The setting of a mission is a useful reflection of the hospital's focus and direction showing the social responsibility and sustainability of the hospital. The development of a vision has a guiding role in the equity and development of patients and employees and can improve the efficiency and effectiveness of hospital management and ensure the quality of services. The elaboration of values can greatly help hospitals to develop strategic plans and improve daily management.
The top five hospitals in the world have several common valuable cultures in their missions, visions, and values, regardless of the properties of the hospitals or their management models. In addition, each hospital also has some enlightening descriptions that reflect their particularities.
医院的使命、愿景和价值观是医院文化的核心，也是医院文化最深刻的体现。尽管过去已经有许多关于组织使命、愿景和价值观的比较研究，但在医疗保健领域，关于医院使命、愿景和价值观的研究却很少。目的是了解世界顶级医院如何在其“日常管理”中发展使命、愿景和价值观的运用，这可能有助于其他医院有效地发展自己的使命、愿景和价值观。
本文通过定性分析方法，收集并讨论了世界前五名医院在使命、愿景和价值观方面的方法。研究文献来自这五家医院的公开信息，包括他们的网站、年度报告以及在 Google Scholar、PubMed、Medline 和 Web of Science 上发表的英文相关学术文献。
这五家医院在使命、愿景和价值观的发展上既有相似之处，也有不同之处，值得其他医院学习。使命的设定是对医院关注点和方向的有益反映，体现了医院的社会责任和可持续性。愿景的发展对患者和员工的公平和发展具有指导作用，可以提高医院管理的效率和效果，确保服务质量。价值观的阐述可以极大地帮助医院制定战略计划和改善日常管理。
无论医院的性质或管理模式如何，世界前 5 名医院在使命、愿景和价值观方面都有一些共同的有价值的文化。此外，每家医院还有一些启发性的描述，反映了它们的特殊性。
