Cesa-Colegio de Estudios Superiores de Administración, Bogotá, Colombia.
Emavi-Escuela Militar de Aviación, Cali, Colombia.
PLoS One. 2023 Aug 2;18(8):e0284752. doi: 10.1371/journal.pone.0284752. eCollection 2023.
This article examines the influence of emotional intelligence on organizational citizenship behavior and transformational and transactional leadership, and the impact of these dimensions on operational effectiveness.
DESIGN/METHODOLOGY: The analysis was based on 180 valid questionnaires from organizations in Colombia's manufacturing sector of the Valle del Cauca region. The variables were analyzed using structural equation modeling to identify the relationships among the studied constructs.
The results suggest that emotional intelligence positively affects organizational citizenship behavior. Nevertheless, emotional intelligence does not impact transformational leadership and only partially affects transactional leadership and operational effectiveness. Emotional intelligence has a strong and positive impact on operational effectiveness when mediated by organizational citizenship behavior, which does have a strong and positive predictive power on operational effectiveness. Hence, in the search for competitive advantage, leaders should seek to improve operational effectiveness by focusing on developing emotional intelligence and organizational citizenship behaviour skills. Interestingly, of the two leadership styles examined in this study, only transactional leadership impacts operational effectiveness, which is inconsistent with the current literature and indicates a need for further leadership training.
ORIGINALITY/VALUE: The value of this paper lies in discerning the current capabilities and strategies that individuals in an organization must address for proper transactional and transformational leadership. However, before operational effectiveness and a sustainable competitive advantage can be achieved, the role of leaders should be managed through the appropriate application of the concepts of emotional intelligence and organizational leadership behavior.
本文考察了情绪智力对组织公民行为和变革型与交易型领导的影响，以及这些维度对运营效果的影响。
设计/方法：该分析基于来自哥伦比亚瓦勒德卡瓦卡地区制造业组织的 180 份有效问卷。使用结构方程模型分析变量，以确定所研究结构之间的关系。
结果表明，情绪智力对组织公民行为有积极影响。然而，情绪智力并不影响变革型领导，仅部分影响交易型领导和运营效果。情绪智力通过组织公民行为对运营效果有很强的积极影响，而组织公民行为对运营效果有很强的积极预测力。因此，在寻求竞争优势时，领导者应该通过专注于发展情绪智力和组织公民行为技能来提高运营效果。有趣的是，在本研究中考察的两种领导风格中，只有交易型领导对运营效果有影响，这与当前的文献不一致，表明需要进一步的领导力培训。
原创性/价值：本文的价值在于识别出组织中的个人必须解决的当前能力和策略，以实现适当的交易型和变革型领导。然而，在实现运营效果和可持续竞争优势之前，领导者的角色应该通过适当应用情绪智力和组织领导行为的概念来管理。
