Bott Stephanie, Dantas Fernandez Nicole, Narciso Janet, MacAlpine Janet, Quain Nicole, Rettie Julia, Sharpe Lia, Diambomba Yenge, Al Bizri Ayah, O'Brien Karel, Shah Vibhuti
Department of Nursing, Mount Sinai Hospital, 600 University Avenue, Toronto, ON M5G 1X5, Canada.
Department of Paediatrics, Mount Sinai Hospital, 600 University Avenue, Toronto, ON M5G 1X5, Canada.
Children (Basel). 2023 Aug 2;10(8):1338. doi: 10.3390/children10081338.
Family involvement is vital to optimize the care of infants in the neonatal intensive care unit (NICU). Various technologies have been used to support communication with parents in the NICU. The purpose of this study was to evaluate the parent and staff experience and perception of the use of a cloud-based video-messaging service in our NICU.
This study was a single center observational study conducted at Mount Sinai Hospital, Toronto, Canada. Following the implementation of a video-messaging service, parent and staff surveys were distributed to evaluate their experience and perception.
Parent responses were positive with respect to how the service helped them feel: closer to their infant (100%) and reassured about their infant's care (100%). Nursing staff responses indicated that they perceived a benefit to parents (100%) and to their building a relationship with families (79%). However, they also identified time constraints (85%) and the use of the technology hardware (24%) as challenges.
The use of an asynchronous video-messaging service was perceived as beneficial to both parents and staff in the NICU. Complaints pertained to the impact of the technology on nursing workflow and the difficulty using the hardware provided for use of the service.
家庭参与对于优化新生儿重症监护病房（NICU）中婴儿的护理至关重要。已使用各种技术来支持NICU与家长之间的沟通。本研究的目的是评估家长和工作人员对在我们的NICU中使用基于云的视频消息服务的体验和看法。
本研究是在加拿大多伦多西奈山医院进行的一项单中心观察性研究。在实施视频消息服务后，发放了家长和工作人员调查问卷以评估他们的体验和看法。
家长对该服务如何帮助他们产生了积极的反应：感觉与婴儿更亲近（100%）以及对婴儿的护理放心（100%）。护理人员的回答表明，他们认为该服务对家长有益（100%），并且有助于他们与家庭建立关系（79%）。然而，他们也指出时间限制（85%）和技术硬件的使用（24%）是挑战。
在NICU中，异步视频消息服务的使用被认为对家长和工作人员都有益。投诉涉及该技术对护理工作流程的影响以及使用为该服务提供的硬件的困难。
