欧洲医疗体系中的移民口译服务：获取障碍和促进因素的系统评价。

Interpreter services for immigrants in European healthcare systems: a systematic review of access barriers and facilitators.

机构信息

Faculty of Health and Medical Sciences, Department of Public Health, Section for Health Services Research, University of Copenhagen, Copenhagen, Denmark.

Faculty of Law, Centre for Private Governance, University of Copenhagen, Copenhagen, Denmark.

出版信息

Scand J Public Health. 2024 Nov;52(7):893-906. doi: 10.1177/14034948231179279. Epub 2023 Sep 12.

DOI:10.1177/14034948231179279

PMID:37698073

Abstract

BACKGROUND

Language barriers have been identified as a key access barrier to healthcare services for immigrants. The aim of this study was twofold: to investigate immigrants' and healthcare professionals' experiences with barriers and facilitators of interpreter services, and to examine the influence of barriers to interpreter services on the quality of care from immigrant and healthcare professional perspectives.

METHODS

We searched PubMed, Embase, The Cochrane Library, Scopus, SocINDEX and PsycINFO, resulting in 1425 studies. A total of 21 original quantitative, qualitative and mixed methods studies published between 1996 and 2021 were assessed as eligible for inclusion.

RESULTS

Identified barriers included: lack of immediately available interpreter services, cost, lack of knowledge about availability, and attitude towards interpreter services. Facilitators included: a high number of interpreters in the requested language, awareness among healthcare professionals and patients of the patient's rights to interpreters, and a positive attitude towards use of interpreter services. Regarding quality of care, language barriers created safety risks for the patients, made patients feel unsafe, or delayed patient contact with the healthcare system.