Sun Miaomiao, Alam Fahad, Ma Cunxiao
School of Ethnology and Historiography, Ningxia University, Yinchuan, People's Republic of China.
The Party School of the CPC, Ningxia Hui Autonomous Region Party Committee, Ningxia Administration Institute, Yinchuan, People's Republic of China.
Risk Manag Healthc Policy. 2023 Sep 29;16:2019-2036. doi: 10.2147/RMHP.S425025. eCollection 2023.
High turnover rates among nurses are a global concern due to the shortage of skilled professionals and increasing demand for high-quality healthcare. This study aims to enhance understanding of organizational fit by examining the impact of Person-organization fit (P-O fit) on organizational loyalty through the mediating role of organizational support and service quality, and the moderating impact of role ambiguity.
Using a convenience sampling technique, we employed a survey methodology by developing a questionnaire. Data were collected from a sample of 614 nurses in five different healthcare sectors in China. Employing SmartPLS 3.3, we conducted a Structural Equation Modeling (SEM) analysis to examine the relationships among the specified variables.
The findings of the structural analysis suggest that the P-O fit influences organizational loyalty in the healthcare sector. Organizational support and service quality were identified as partial mediators of the P-O fit-organizational loyalty link. Additionally, the role of ambiguity represented a negative moderating impact between service quality and organizational loyalty.
Overall, the study's findings extend the understanding of person-organization fit, organizational support, service quality, role ambiguity, and organizational loyalty in the context of healthcare sectors and offer implications for medical authorities. Discussions, limitations, practical implications, and suggestions for further research are also provided.
由于熟练专业人员短缺以及对高质量医疗保健的需求不断增加，护士的高离职率成为全球关注的问题。本研究旨在通过考察个人-组织契合度（P-O契合度）通过组织支持和服务质量的中介作用对组织忠诚度的影响，以及角色模糊性的调节作用，来增进对组织契合度的理解。
采用便利抽样技术，通过编制问卷采用调查方法。从中国五个不同医疗保健部门的614名护士样本中收集数据。使用SmartPLS 3.3进行结构方程模型（SEM）分析，以检验指定变量之间的关系。
结构分析结果表明，P-O契合度影响医疗保健部门的组织忠诚度。组织支持和服务质量被确定为P-O契合度与组织忠诚度联系的部分中介变量。此外，角色模糊性在服务质量和组织忠诚度之间呈现出负向调节作用。
总体而言，该研究结果扩展了在医疗保健部门背景下对个人-组织契合度、组织支持、服务质量、角色模糊性和组织忠诚度的理解，并为医疗当局提供了启示。还提供了讨论、局限性、实际意义以及对进一步研究的建议。
