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新冠疫情期间人力资源管理中的服务创新:一项利用内在奖励提升员工忠诚度的研究

Service Innovation in Human Resource Management During COVID-19: A Study to Enhance Employee Loyalty Using Intrinsic Rewards.

作者信息

Abdullah Muhammad Ibrahim, Huang Dechun, Sarfraz Muddassar, Sadiq Muhammad Waqas

机构信息

Business School, Hohai University, Nanjing, China.

Department of Management Sciences, Comsats University Islamabad, Lahore, Pakistan.

出版信息

Front Psychol. 2021 Feb 25;12:627659. doi: 10.3389/fpsyg.2021.627659. eCollection 2021.

DOI:10.3389/fpsyg.2021.627659
PMID:33716893
原文链接:https://pmc.ncbi.nlm.nih.gov/articles/PMC7947336/
Abstract

This research focuses on the employee loyalty aspect of private hospitals in Pakistan during the COVID-19 pandemic, seriously impacted by strict work demand and work-family conflict. To manage this issue, social rewards and psychological rewards played a role as a mediator. The study uses a causal research design with a correlational study design in a non-contrived environment. Minimal researcher interference has been assured. AMOS 24 has been used to deal with the mediation in study design with bootstrap methodology. The study was conducted on 250 nurses of different private hospitals across Punjab province using a proportionate stratified sampling technique. A finding of this study suggests that nurses remain loyal to their organizations despite having uncompromising work demands and facing work-family conflict when they are provided with social and psychological rewards on their job by their organizations.

摘要

本研究聚焦于新冠疫情期间巴基斯坦私立医院员工忠诚度这一方面,严格的工作要求和工作-家庭冲突对其造成了严重影响。为解决这一问题,社会奖励和心理奖励起到了中介作用。该研究采用因果研究设计,并在非人为干预环境下进行相关研究设计。确保了研究者的干预最小化。运用AMOS 24软件及自助法来处理研究设计中的中介作用。本研究采用按比例分层抽样技术,对旁遮普省不同私立医院的250名护士进行了调查。该研究的一项发现表明,尽管工作要求苛刻且面临工作-家庭冲突,但当护士在工作中得到所在组织给予的社会和心理奖励时,他们会对组织保持忠诚。

https://cdn.ncbi.nlm.nih.gov/pmc/blobs/2d24/7947336/542252ae49a9/fpsyg-12-627659-g0001.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/2d24/7947336/542252ae49a9/fpsyg-12-627659-g0001.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/2d24/7947336/542252ae49a9/fpsyg-12-627659-g0001.jpg

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