Kang So Ra, Kim Shin-Jeong, Kang Kyung-Ah
Assistant Professor, Department of Nursing, Wonkwang University, Iksan, Korea.
Professor, School of Nursing ․ Research Institute of Nursing Science, Hallym University, Chuncheon, Korea.
Child Health Nurs Res. 2023 Oct;29(4):290-299. doi: 10.4094/chnr.2023.29.4.290. Epub 2023 Oct 31.
Artificial intelligence (AI) has had a profound impact on humanity; in particular, chatbots have been designed for interactivity and applied to many aspects of daily life. Chatbots are also regarded as an innovative modality in nursing education. This study aimed to identify nursing students' awareness of using chatbots and factors influencing their usage intention.
This study, which employed a descriptive design using a self-reported questionnaire, was conducted at three university nursing schools located in Seoul, South Korea. The participants were 289 junior and senior nursing students. Data were collected using self-reported questionnaires, both online via a Naver Form and offline.
The total mean score of awareness of using chatbots was 3.49±0.61 points out of 5. The mean scores of the four dimensions of awareness of using chatbots were 3.37±0.60 for perceived value, 3.66±0.73 for perceived usefulness, 3.83±0.73 for perceived ease of use, and 3.36±0.87 for intention to use. Significant differences were observed in awareness of using chatbots according to satisfaction with nursing (p<.001), effectiveness of using various methods for nursing education (p<.001), and interest in chatbots (p<.001). The correlations among the four dimensions ranged from .52 to .80. In a hierarchical regression analysis, perceived value (β=.45) accounted for 60.2% of variance in intention to use.
The results suggest that chatbots have the potential to be used in nursing education. Further research is needed to clarify the effectiveness of using chatbots in nursing education.
人工智能对人类产生了深远影响；特别是，聊天机器人已被设计用于交互，并应用于日常生活的许多方面。聊天机器人也被视为护理教育中的一种创新模式。本研究旨在确定护理专业学生对使用聊天机器人的认知以及影响其使用意愿的因素。
本研究采用描述性设计，使用自填式问卷，在韩国首尔的三所大学护理学院进行。参与者为289名护理专业大三和大四学生。数据通过自填式问卷收集，包括在线通过Naver表单和线下收集。
使用聊天机器人的认知总平均分在5分制中为3.49±0.61分。使用聊天机器人认知的四个维度的平均分分别为：感知价值3.37±0.60分，感知有用性3.66±0.73分，感知易用性3.83±0.73分，使用意愿3.36±0.87分。根据对护理的满意度（p<.001）、使用各种护理教育方法的有效性（p<.001）以及对聊天机器人的兴趣（p<.001），在使用聊天机器人的认知方面观察到显著差异。四个维度之间的相关性在0.52至0.80之间。在层次回归分析中，感知价值（β = 0.45）占使用意愿方差的60.2%。
结果表明聊天机器人有潜力用于护理教育。需要进一步研究以阐明在护理教育中使用聊天机器人的有效性。
