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“现在再说说你的这个想法(……)我这么说听起来怎么样?”——转换视角:教练的提问方式如何引发客户的自我反思过程。

"Now once again this idea of yours (…) how does it sound when I say that?" - Changing the perspective: how coach's questioning practices elicit self-reflecting processes in clients.

作者信息

Moos Chantal, Spranz-Fogasy Thomas

机构信息

Leibniz Institute for the German Language, Mannheim, Germany.

出版信息

Front Psychol. 2024 Mar 14;15:1241489. doi: 10.3389/fpsyg.2024.1241489. eCollection 2024.

DOI:10.3389/fpsyg.2024.1241489
PMID:38550641
原文链接:https://pmc.ncbi.nlm.nih.gov/articles/PMC10976939/
Abstract

Drawing upon the transformative power of questions, the paper investigates questioning sequences from authentic coaching data to examine the systematic use of a particular succession of formulation and question and its impact on inviting self-reflection processes in the client and eliciting change. The object of investigation in this paper are therefore questioning sequences in which a coach asks a question immediately after a rephrasing or relocating action, prompting the client to respond in an explicit or implicit way. The coach hereby shifts the focus to a hypothetical scenario, prompting the client to change her perspective on the matter and reflect on her own statements, ideas and attitudes from an outside perspective. The paper aims to contribute to closing the research gap of the change potential of reflection-stimulating action techniques used by coaches, by investigating one of many ways of how questions can be powerful tools to invite a change of perspective for the client. The study focuses on one coaching process consisting of three sessions between a female coach and a female client, utilizing a single case study approach. The data collection was part of the interdisciplinary project "Questioning Sequences in Coaching", comprising 14 authentic coaching processes. The analysis follows Peräkylä's Transformative Sequences model, examining the first position including the formulation and the subsequent question, the client's response, and the coach's reaction to the response. On a practical level, the main purpose of this paper is not to contribute to the many ways practical literature recommends coaches how to do their work and how to ask questions, but rather to show in what ways the elicitation of self-reflection processes in clients has been achieved by other coaches in authentic coaching sessions.

摘要

借助问题的变革力量,本文从真实的教练对话数据中研究提问序列,以考察特定的表述和问题序列的系统运用及其对引发客户自我反思过程和促成改变的影响。因此,本文的研究对象是这样一种提问序列:教练在重新表述或重新定位行为之后立即提出一个问题,促使客户以明确或隐含的方式做出回应。在此过程中,教练将焦点转移到一个假设情境,促使客户改变对该问题的看法,并从外部视角反思自己的陈述、想法和态度。本文旨在通过研究问题如何成为促使客户改变视角的有力工具的众多方式之一,来填补教练使用的激发反思行动技巧的变革潜力方面的研究空白。该研究聚焦于一位女教练与一位女客户之间由三个环节组成的一个教练过程,采用单案例研究方法。数据收集是跨学科项目“教练中的提问序列”的一部分,该项目包含14个真实的教练过程。分析遵循佩拉凯拉的变革序列模型,考察第一个环节,包括表述和随后的问题、客户的回应以及教练对回应的反应。在实践层面,本文的主要目的不是为实践文献中推荐教练如何开展工作以及如何提问的众多方式做出贡献,而是展示其他教练在真实的教练环节中是通过何种方式实现引发客户自我反思过程的。

https://cdn.ncbi.nlm.nih.gov/pmc/blobs/6e05/10976939/e734e6bb704d/fpsyg-15-1241489-g001.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/6e05/10976939/e734e6bb704d/fpsyg-15-1241489-g001.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/6e05/10976939/e734e6bb704d/fpsyg-15-1241489-g001.jpg

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本文引用的文献

1
Agenda-setting in first sessions of business coaching-a focus on coaches' practices to manage the agenda and establish the working alliance.商业辅导初次会话中的议程设置——聚焦于教练管理议程及建立工作联盟的实践。
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