Rutjes Heleen, Willemsen Martijn C, Feijt Milou A, IJsselsteijn Wijnand A
Human-Technology Interaction Group, Eindhoven University of Technology, Eindhoven, Netherlands.
Front Big Data. 2022 Jun 14;5:678061. doi: 10.3389/fdata.2022.678061. eCollection 2022.
Tracking health data, for example, through wearable devices or health apps, is increasingly commonplace. Consequently, health coaches (e.g., personal trainers, dieticians) are facing growing numbers of clients who bring their data to the clinic. These data potentially add value to the coaching process, for example, by showing more objective and specific information on clients' behaviors. However, in practice, it turns out to be hard to effectively utilize health data in a coaching setting, and it is not yet fully understood how data affect the coaching process and the coach-client communication. We organized a workshop (12 coaches, 3 clients) and a field study (5 coaches, 6 clients), where we observed coach-client interactions enriched with data. By including both familiar and unfamiliar coach-client pairs, as well as alternating the timing of the data presented (i.e., at the beginning, or halfway through the session), we acquired a variety of data-driven coaching interactions and analyzed this using a mixture of qualitative and quantitative methods. Our results show that data are not "plug-and-play." There is an extensive process of interpreting and contextualizing data, in which the client has a key role, which is essential to gain relevant and actionable insights from the data useful to the coaching process. We also observed that data affect the coach-client communication on both content and relationship levels. We will reflect on these insights in terms of design recommendations for wearable tracking devices and e-health technology to effectively support health coaches and their interactions with their clients.
例如，通过可穿戴设备或健康应用程序跟踪健康数据越来越普遍。因此，健康教练（如私人教练、营养师）面对的带着数据前来诊所的客户数量日益增加。这些数据有可能为指导过程增添价值，例如，通过展示关于客户行为的更客观、具体的信息。然而，在实际操作中，在指导环境中有效利用健康数据却很困难，而且数据如何影响指导过程以及教练与客户之间的沟通尚未得到充分理解。我们组织了一次研讨会（12名教练、3名客户）和一项实地研究（5名教练、6名客户），在其中观察了充满数据的教练与客户之间的互动。通过纳入熟悉和不熟悉的教练 - 客户对，并交替展示数据的时间（即在会话开始时或会话进行到一半时），我们获取了各种由数据驱动的指导互动，并使用定性和定量方法相结合的方式对其进行分析。我们的结果表明，数据并非“即插即用”。存在一个广泛的解释数据并将其置于情境中的过程，其中客户起着关键作用，这对于从数据中获得对指导过程有用的相关且可操作的见解至关重要。我们还观察到，数据在内容和关系层面都会影响教练与客户之间的沟通。我们将根据对可穿戴跟踪设备和电子健康技术的设计建议来思考这些见解，以有效地支持健康教练及其与客户的互动。
