Hanc Veronika, Žvelc Gregor, Bajec Boštjan
Department of Psychology, Faculty of Arts, University of Ljubljana, Ljubljana, Slovenia.
Front Psychol. 2024 Jun 27;15:1419765. doi: 10.3389/fpsyg.2024.1419765. eCollection 2024.
While inadequate relationships in the workplace pose a significant psychosocial risk, quality interpersonal relationships can contribute to positive effects and prevent negative outcomes. Erskine's model of relational needs, not yet studied in the work environment, can provide a more detailed understanding of the needs employees experience in their workplace relationships. We adapted the general Relational Needs Satisfaction Scale (RNSS) for coworker relationships and examined the factor structure of relational needs in the workplace and their connections to various work aspects. The sample comprised 273 participants, including both employees and students, in a workplace setting with coworkers. The results show that the Workplace Relational Needs Satisfaction Scale (W-RNSS) is a valid and reliable instrument ( = 0.93 for the total scale and 0.77 < < 0.89 for the subscales) for measuring relational needs in coworker relationships. A bi-factor model was the most suitable for describing the data ( / = 1.94, CFI = 0.95, TLI = 0.94, NNFI = 0.94, RMSEA = 0.06, SRMR = 0.04, AIC = 13289.27, BIC = 13506.29), confirming the previously supported 5-factor structure and the general factor. Satisfaction of relational needs was associated with higher work satisfaction, increased work engagement, greater motivation and lower burnout, underscoring the importance of quality interpersonal relationships among employees. W-RNSS shows potential for researching connections with other work aspects and practical applications in prevention and intervention strategies.
虽然工作场所中不适当的人际关系会带来重大的社会心理风险，但高质量的人际关系能产生积极影响并预防负面结果。厄斯金的关系需求模型尚未在工作环境中进行研究，它能更详细地理解员工在工作场所人际关系中所体验到的需求。我们针对同事关系对通用的关系需求满意度量表（RNSS）进行了改编，并研究了工作场所中关系需求的因素结构及其与工作各方面的联系。样本包括工作场所中273名参与者，既有员工也有学生，他们都有同事。结果表明，工作场所关系需求满意度量表（W-RNSS）是测量同事关系中关系需求的有效且可靠的工具（总量表的信度为0.93，子量表的信度在0.77至0.89之间）。双因素模型最适合描述数据（χ²/df = 1.94，CFI = 0.95，TLI = 0.94，NNFI = 0.94，RMSEA = 0.06，SRMR = 0.04，AIC = 13289.27，BIC = 13506.29），证实了先前支持的五因素结构和一般因素。关系需求的满足与更高的工作满意度、更高的工作投入度、更强的动机以及更低的倦怠感相关，这凸显了员工之间高质量人际关系的重要性。W-RNSS在研究与其他工作方面的联系以及预防和干预策略的实际应用方面显示出潜力。
