Cruz Mariana, Durães Maria Inês, Azevedo Patrícia, Carvalhal Célia, Pinho Simão, Sampaio Rute
Department of Biomedicine, Faculty of Medicine of University of Porto, Portugal Alameda Prof. Hernâni Monteiro, 4200-319 Porto, Portugal.
Centro Hospitalar Universitário de Coimbra, Praceta Prof. Mota Pinto, 3004-561 Coimbra, Portugal.
J Clin Med. 2024 Sep 2;13(17):5207. doi: 10.3390/jcm13175207.
Chronic pain (CP) patients frequently feel misunderstood and experience a lack of support. This led to the creation of support telephone lines in some countries. However, there is no scientific data grounding their development or evaluating their performance. Almost 37% of the Portuguese adult population suffers from CP, with great costs for patients and the healthcare system. : To determine the viability of a support line for CP in Portugal, a qualitative study was designed, and online focus group meetings, with patients and healthcare professionals, were conducted. Their perspectives, beliefs, and expectations were evaluated and described. : This study revealed that a CP support line is a feasible project from the participants' perspective if its interventions are limited to active listening, emotional support, and tailored suggestions. : It has the potential to generate a positive impact on healthcare services, while also contributing to greater equity of access to support.
慢性疼痛（CP）患者经常感到被误解，且缺乏支持。这导致一些国家设立了支持热线。然而，没有科学数据为其发展提供依据或评估其表现。近37%的葡萄牙成年人口患有慢性疼痛，给患者和医疗系统带来了巨大成本。为了确定在葡萄牙设立慢性疼痛支持热线的可行性，设计了一项定性研究，并与患者和医疗专业人员举行了在线焦点小组会议。对他们的观点、信念和期望进行了评估和描述。这项研究表明，从参与者的角度来看，如果慢性疼痛支持热线的干预措施仅限于积极倾听、情感支持和量身定制的建议，那么它就是一个可行的项目。它有可能对医疗服务产生积极影响，同时也有助于提高获得支持的公平性。
