Nkadimeng Mahlako, Engelbrecht Andreas, Rajan Suma
Division of Family Medicine, School of Medicine, Faculty of Health Sciences, University of Pretoria, Arcadia, South Africa.
Afr J Emerg Med. 2024 Dec;14(4):252-257. doi: 10.1016/j.afjem.2024.08.006. Epub 2024 Sep 7.
Workplace violence against healthcareworkers in Emergency Departments (EDs) is a global concern. The purpose of this study was to determine the prevalence and types of workplace violence in EDs.
a cross-sectional survey was conducted in three public sector hospital EDs in Gauteng, South Africa. A self-administered, standardised online questionnaire developed by the World Health organization was used to collect data between March and November 2022. A total of 65 healthcareworkers which consisted of nurses (24) and doctors (41) participated in the study.
The prevalence of workplace violence was 73.8 % with verbal abuse being the most common type at 66 %. Eighty-two percent of the victims did not report the incident. Poor communication and lack of mutual respect among staff and healthcare users contributed to both physical and non-physical workplace violence.
Workplace violence appears to be a common occurrence in EDs in the hospitals surveyed in Gauteng. It is regarded as a typical incident by respondents, and it is underreported. It has a direct negative impact on healthcareworkers and their working environment and indirectly on patients. Urgent attention from all stakeholders is needed to minimize the prevalence of these incidents.
急诊科医护人员遭受的工作场所暴力是一个全球性问题。本研究的目的是确定急诊科工作场所暴力的发生率和类型。
在南非豪登省的三家公立部门医院急诊科进行了一项横断面调查。2022年3月至11月期间，使用世界卫生组织编制的一份自行填写的标准化在线问卷收集数据。共有65名医护人员参与了该研究，其中包括护士（24名）和医生（41名）。
工作场所暴力的发生率为73.8%，其中言语虐待最为常见，占66%。82%的受害者未报告该事件。工作人员与医疗使用者之间沟通不畅和缺乏相互尊重导致了身体和非身体方面的工作场所暴力。
在所调查的豪登省医院的急诊科中，工作场所暴力似乎很常见。受访者将其视为典型事件，且报告不足。它对医护人员及其工作环境有直接负面影响，对患者有间接影响。所有利益相关者都需要紧急关注，以尽量减少这些事件的发生率。
