Yılmaz Kaya Burcu, Kılıç Delice Elif
Industrial Engineering Department, Faculty of Engineering, Gazi University, Ankara, Turkey.
Industrial Engineering Department, Faculty of Engineering, Atatürk University, Erzurum, Turkey.
Saf Health Work. 2024 Sep;15(3):327-337. doi: 10.1016/j.shaw.2024.05.003. Epub 2024 May 17.
As the tremendous impact of extreme workloads, arduous working conditions, and disorganization disrupt humane job definitions in some industries, the need for workplace re-articulation was interfered to ameliorate psycho-social factors and suggest organizational intervention strategies. Especially for colossally wounded health-care (HC) systems, today it is now even more unrealizable to retain workforce resilience considering the immense impact of overwhelming working conditions.
This study introduces employment of concurrent engineering tools to re-design humane workplaces annihilating abatement over devoured resources. The study handles HC-workforce resilience in a pioneering motive to introduce transformation of well-known motivators and proposes solutions for retention and resilience issues grounding on HC workers' own voice.
The proposed adjustable approach introduces integral use of focus group studies, SWARA, and QFD methods, and was practiced on a real-world case regarding Turkish HC workforce. The paper also presents widespread effects of findings by tendering generalized psycho-social rehabilitation strategies. Results confirmed the modifications of the most potent incessant motivators.
"Burn out issues" and "Challenging work" were found as the most important motivator and satisfier, respectively, to be exigently fulfilled. Corrective interventions, required resolutions, and workplace articulation connotations were arbitrated in terms of entire outcomes on four dimensions in three different planning periods considering the current status, repercussions of pandemic, and contingency of similar catastrophes. Descriptive illustrations were additionally presented to support deducted interpretations.
由于极端工作量、艰苦的工作条件和混乱无序对某些行业的人性化工作定义产生了巨大影响,因此需要重新阐述工作场所,以改善心理社会因素并提出组织干预策略。特别是对于严重受损的医疗保健(HC)系统而言,考虑到压倒性工作条件的巨大影响,如今要保持员工的适应力变得更加难以实现。
本研究引入了并行工程工具的应用,以重新设计人性化的工作场所,消除对消耗资源的减少。该研究以开创性的动机处理医疗保健员工的适应力问题,引入对知名激励因素的转变,并根据医疗保健工作者自己的声音提出留住员工和提高适应力问题的解决方案。
所提出的可调整方法引入了焦点小组研究、SWARA和QFD方法的综合应用,并在一个关于土耳其医疗保健员工的实际案例中进行了实践。本文还通过提出广义的心理社会康复策略,展示了研究结果的广泛影响。结果证实了最有力的持续激励因素的变化。
“职业倦怠问题”和“具有挑战性的工作”分别被发现是迫切需要满足的最重要的激励因素和满足因素。根据三个不同规划期在四个维度上的整体结果,考虑到当前状况、疫情的影响以及类似灾难的偶然性,对纠正性干预措施、所需解决方案和工作场所阐述内涵进行了仲裁。此外还提供了描述性插图以支持推断出的解释。