da Costa Neto Manoel Juvenal, de Lucca Sergio Roberto, Dos Santos Júnior Claudio José, Silva John Victor Dos Santos, Silva Juliane Cabral, Ribeiro Mara Cristina
Centro Universitário Cesmac, Maceió, AL, Brazil.
Universidade Estadual de Campinas, Campinas, SP, Brazil.
Rev Bras Med Trab. 2024 Sep 24;22(2):e20221039. doi: 10.47626/1679-4435-2022-1039. eCollection 2024 Apr-Jun.
Increasing urban violence exposes bank workers to traumatic situations in the work environment.
This study investigated the perceptions of bank workers about their robbery and/or kidnapping experiences and the aftercare they received.
This qualitative study involved in-depth interviews with 7 workers from a public banking institution in 4 states in the northeastern region of Brazil who victims of kidnappings or robberies.
Their experiences were classified into 2 thematic categories: the dynamics of the event and the perception of aftercare actions.
The violent experiences caused significant and lingering suffering and trauma among the participants. They reported that the aftercare was limited and needs improvement. Caring for bank workers who have been victims of assault and kidnapping can prevent or minimize their resultant psychosocial suffering.
城市暴力事件不断增加，使银行工作人员在工作环境中面临创伤性情况。
本研究调查了银行工作人员对其抢劫和/或绑架经历以及所接受后续护理的看法。
这项定性研究对巴西东北部4个州一家公共银行机构的7名曾遭受绑架或抢劫的工作人员进行了深入访谈。
他们的经历分为两个主题类别：事件动态和对后续护理行动的看法。
暴力经历给参与者带来了巨大且持久的痛苦和创伤。他们报告称后续护理有限，需要改进。照顾遭受袭击和绑架的银行工作人员可以预防或尽量减少他们由此产生的心理社会痛苦。
