Li Benjamin J, Zhang Heng, Montag Christian
Wee Kim Wee School of Communication and Information, Nanyang Technological University, Singapore, Singapore.
Department of Molecular Psychology, Institute of Psychology and Education, Ulm University, Ulm, Germany.
PLoS One. 2024 Dec 4;19(12):e0312376. doi: 10.1371/journal.pone.0312376. eCollection 2024.
The adoption of videoconferencing has brought significant convenience to people's lives. However, as videoconferencing usage has skyrocketed, it has unveiled a range of side effects, most notably videoconference fatigue (VF). In response, this paper employed the Limited Capacity Model of Motivated Mediated Message Processing (LC4MP) as a theoretical framework to conduct two comprehensive investigations, centering on the impact of verbal communication overload on users' information overload and VF. We conducted two studies to test our propositions and conceptual model. Study One focused on the educational context and comprised a survey with 489 students. In Study Two, we expanded our exploration to the professional use of videoconferencing in two populations: Singapore and Germany. A total of 610 responses were collected in Singapore, with the German sample constituting a total of 948 participants. Results from both studies consistently demonstrated a positive relationship between videoconference frequency and communication overload. Additionally, perceived communication overload was positively associated with information overload and VF. Based on the findings of the two studies, we discuss the theoretical and practical implications and suggest new directions for videoconferencing research.
视频会议的采用给人们的生活带来了极大便利。然而，随着视频会议使用量的急剧飙升，它也暴露出一系列副作用，其中最显著的就是视频会议疲劳（VF）。对此，本文采用动机中介信息处理的有限容量模型（LC4MP）作为理论框架，围绕言语交流过载对用户信息过载和视频会议疲劳的影响展开了两项全面调查。我们进行了两项研究来检验我们的命题和概念模型。研究一聚焦于教育背景，对489名学生进行了一项调查。在研究二中，我们将探索范围扩大到视频会议在新加坡和德国两个人群中的专业用途。在新加坡共收集到610份回复，德国样本共有948名参与者。两项研究的结果一致表明，视频会议频率与交流过载之间存在正相关关系。此外，感知到的交流过载与信息过载和视频会议疲劳呈正相关。基于两项研究的结果，我们讨论了理论和实践意义，并为视频会议研究提出了新的方向。
