Moin Tia, Weinstein Netta, Itzchakov Guy, Branson Amanda, Law Beth, Yee Lydia, Pape Emma, Cheung Rebecca Y M, Haffey Anthony, Chakrabarti Bhismadev, Beaman Philip
University of Reading, Reading, UK.
University of Haifa, Haifa, Israel.
R Soc Open Sci. 2024 Dec 18;11(12):221342. doi: 10.1098/rsos.221342. eCollection 2024 Dec.
Listening is understood to be a foundational element in practices that rely on effective conversations, but there is a gap in our understanding of what the effects of high-quality listening are on both the speaker and listener. This registered report addressed this gap by training one group of participants to listen well as speakers discuss their character strengths, allowing us to isolate the role relational listening plays in strengths-based conversations. Participants were paired and randomly assigned to a high-quality listening (experimental) or moderate-quality listening (comparison) condition manipulated through a validated video-based training. High-quality listening predicted a more constructive relational experience; specifically, positivity resonance. Intrapersonal experiences (perceived authenticity and state anxiety) were not affected. Those who engaged in high-quality listening expressed a behavioural intention to continue listening, but condition did not predict a behavioural intention for speakers to continue applying character strengths. This is the first evidence of positivity resonance as a shared outcome between both a speaker and listener when the listener conveys high-quality (as opposed to 'everyday') listening. These early findings merit further study with stronger listening manipulations to explore the potential role of listening within interpersonal communication, and inform the applied psychological sciences (counselling, psychotherapy, coaching, organizational, education).
倾听被认为是依赖有效对话的实践中的一个基础要素,但我们对高质量倾听对说话者和倾听者的影响的理解存在差距。本预注册报告通过训练一组参与者在说话者讨论其性格优势时进行良好倾听来解决这一差距,使我们能够分离出关系性倾听在基于优势的对话中所起的作用。参与者两两配对,并通过经过验证的基于视频的训练随机分配到高质量倾听(实验)或中等质量倾听(对照)条件。高质量倾听预示着更具建设性的关系体验;具体而言,是积极共鸣。个人内在体验(感知到的真实性和状态焦虑)未受影响。进行高质量倾听的人表达了继续倾听的行为意图,但条件并不能预测说话者继续应用性格优势的行为意图。这是当倾听者传达高质量(而非“日常”)倾听时,积极共鸣作为说话者和倾听者共同结果的首个证据。这些早期发现值得通过更强有力的倾听操作进行进一步研究,以探索倾听在人际沟通中的潜在作用,并为应用心理学(咨询、心理治疗、辅导、组织、教育)提供信息。