Alkorashy Hanan A, Basheer Aisha F, Mohamed Hanem F
Nursing Administration and Education Department, College of Nursing, King Saud University, Riyadh 12372, Saudi Arabia.
Nursing Administration Department, Maternity and Children Hospital, Ministry of Health, Makkah 24246, Saudi Arabia.
Behav Sci (Basel). 2024 Dec 5;14(12):1166. doi: 10.3390/bs14121166.
Emotional intelligence (EI) is increasingly recognized as a key factor in healthcare, where managing emotions is vital for job satisfaction, productivity, and interpersonal relationships. For nurses, particularly during the COVID-19 pandemic, EI plays a pivotal role in navigating emotional challenges and improving their quality of work life (QoWL). This study examined how EI moderates the relationship between nurses' preparedness to care for COVID-19 patients and their QoWL. A cross-sectional, correlational design was used, involving 267 nurses from various healthcare settings. Data were collected through the Emotional Intelligence Scale, the Quality of Nursing Work Life survey, and demographic questionnaires. The sample was predominantly female (94.4%), with a mean age of 37.47 years (SD = 8.09) and an average of 8.43 years of experience (SD = 6.33). Most nurses (87.3%) attended COVID-19-related workshops, with 76.4% feeling prepared to care for COVID-19 patients. Emotional intelligence levels were high, with 93.6% of nurses reporting good personal competence and 85.4% reporting good social competence. Descriptive results showed that 71% of nurses perceived their QoWL as good, while 29% rated it as fair. Pearson correlation analysis revealed significant positive correlations between both personal competence (r = 0.33, < 0.001) and social competence (r = 0.34, < 0.001) with QoWL, but preparedness to care for COVID-19 patients did not correlate significantly with either EI or QoWL. Hierarchical regression analysis demonstrated that, although nurses' preparedness alone did not predict QoWL (β = 0.034, = 0.57), including emotional intelligence as a moderator explains 41% of the variance in QoWL. Both personal (β = 0.578, < 0.001) and social competence (β = 0.665, < 0.001) components of EI had significant buffering effects on the relationship between preparedness and QoWL. These findings suggest that fostering EI in nurses can enhance their resilience and improve their work life quality, particularly in high-stress healthcare environments like those experienced during the pandemic.
情商（EI）在医疗保健领域日益被视为一个关键因素，在该领域，管理情绪对于工作满意度、工作效率和人际关系至关重要。对于护士来说，尤其是在新冠疫情期间，情商在应对情绪挑战和改善他们的工作生活质量（QoWL）方面发挥着关键作用。本研究考察了情商如何调节护士护理新冠患者的准备程度与他们的工作生活质量之间的关系。采用了横断面相关设计，涉及来自不同医疗环境的267名护士。通过情商量表、护理工作生活质量调查问卷和人口统计学问卷收集数据。样本主要为女性（94.4%），平均年龄为37.47岁（标准差=8.09），平均工作经验为8.43年（标准差=6.33）。大多数护士（87.3%）参加了与新冠相关的研讨会，76.4%的护士感觉自己有护理新冠患者的准备。情商水平较高，93.6%的护士报告个人能力良好，85.4%的护士报告社交能力良好。描述性结果显示，71%的护士认为自己的工作生活质量良好，而29%的护士将其评为中等。皮尔逊相关分析显示，个人能力（r = 0.33，<0.001）和社交能力（r = 0.34，<0.001）与工作生活质量之间均存在显著正相关，但护理新冠患者的准备程度与情商或工作生活质量均无显著相关性。层次回归分析表明，虽然仅护士的准备程度并不能预测工作生活质量（β = 0.）
