巴勒斯坦重症监护室护士的情商对工作绩效的影响：一项横断面研究。
The impact of emotional intelligence on work performance among ICU nurses in Palestine: a cross-sectional study.
作者信息
Fashafsheh Imad H, Eqtait Faeda A, Hammad Bahaaeddin M, Ayed Ahmad J, Salameh Basma S
机构信息
Faculty of Nursing, Arab American University, Jenin City, 240, Palestine.
出版信息
BMC Nurs. 2025 Apr 12;24(1):413. doi: 10.1186/s12912-025-03068-y.
BACKGROUND
Emotional intelligence plays a crucial role in work performance, especially in high-stress ICU settings. Understanding emotional intelligence's role can inform targeted interventions to support nurse well-being, enhance resilience, and improve patient outcomes.
METHODS
This descriptive cross-sectional study involved 226 ICU nurses in Palestine, recruited through a convenience sampling method. Data were collected using self-administered questionnaires, including the Schutte Emotional Intelligence Test and a job performance scale. Descriptive statistics, correlation analyses, and regression models were used to analyze predictors of job performance.
RESULTS
The study included 226 nurses, mostly male (74.3%), aged 21-30 years (71.2%), with a bachelor's degree (68.1%) and less than five years of ICU experience (59.3%). Emotional intelligence scores were high, with an average of 151.9 ± 1.9, and perception of emotions had the highest subscale score. Work performance was also high, averaging 4.3 ± 0.7, with job quality and job quantity scoring the highest. A strong positive correlation (r = 0.611, P < 0.05) was found between EI and work performance. EI and educational level were significant predictors of work performance (β = 0.123, p < 0.01), explaining 39.3% of the variance.
CONCLUSION
the study highlights the critical role of emotional intelligence in improving ICU nurses' work performance, particularly in job quality and quantity. Higher emotional intelligence helps nurses meet ICU demands, while educational level serves as a key predictor of performance. These findings highlight the need for EI training in nursing education, professional development, and workplace policies. Structured programs can enhance nurses' decision-making, communication, and stress management, ultimately improving performance, patient care quality, and safety. Future research should adopt longitudinal or experimental designs to establish causality and evaluate the impact of EI training on nursing performance.
CLINICAL TRIAL NUMBER
Not applicable.
背景
情商在工作表现中起着至关重要的作用，尤其是在压力大的重症监护病房（ICU）环境中。了解情商的作用可以为有针对性的干预措施提供依据，以支持护士的幸福感、增强恢复力并改善患者预后。
方法
这项描述性横断面研究涉及巴勒斯坦的226名ICU护士，通过便利抽样方法招募。使用自填式问卷收集数据，包括舒特情商测试和工作表现量表。描述性统计、相关性分析和回归模型用于分析工作表现的预测因素。
结果
该研究包括226名护士，大多数为男性（74.3%），年龄在21 - 30岁之间（71.2%），拥有学士学位（68.1%）且ICU工作经验少于五年（59.3%）。情商得分较高，平均为151.9 ± 1.9，其中情绪感知子量表得分最高。工作表现也较高，平均为4.3 ± 0.7，工作质量和工作量得分最高。发现情商与工作表现之间存在强正相关（r = 0.611，P < 0.05）。情商和教育水平是工作表现的重要预测因素（β = 0.123，p < 0.01），解释了39.3%的方差。
结论
该研究强调了情商在提高ICU护士工作表现方面的关键作用，特别是在工作质量和工作量方面。较高的情商有助于护士满足ICU的需求，而教育水平是表现的关键预测因素。这些发现凸显了在护理教育、专业发展和工作场所政策中进行情商培训的必要性。结构化项目可以提高护士的决策、沟通和压力管理能力，最终改善表现、患者护理质量和安全性。未来的研究应采用纵向或实验设计来确定因果关系，并评估情商培训对护理表现的影响。
临床试验编号
不适用。
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