Galanis Petros, Katsiroumpa Aglaia, Moisoglou Ioannis, Derizioti Konstantina, Gallos Parisis, Kalogeropoulou Maria, Papanikolaou Vasiliki
Clinical Epidemiology Laboratory, Faculty of Nursing, National and Kapodistrian University of Athens, 11527 Athens, Greece.
Faculty of Nursing, University of Thessaly, 41336 Larisa, Greece.
Healthcare (Basel). 2024 Sep 27;12(19):1936. doi: 10.3390/healthcare12191936.
BACKGROUND/OBJECTIVES: Emotional intelligence may help nurses to cope with demanding work environments where the need to improve the quality and safety of the care provided, as well as the care of the chronically ill, prevails. Although it is well known that emotional intelligence is positively related to work performance, the literature on nurses is limited. The aim of our study was to examine the impact of emotional intelligence on work performance in a sample of nurses in Greece.
We conducted a cross-sectional study with 318 nurses. We collected data from a convenience sample of nurses during January 2024. Since we conducted an online survey through social media, our sample could not be representative of all nurses in Greece. For instance, older nurses may be underrepresented in our study due to limited access on social media. We measured emotional intelligence with the Trait Emotional Intelligence Questionnaire-Short Form (TEIQue-SF) and work performance with the Individual Work Performance Questionnaire (IWPQ). We created multivariable linear regression models adjusted for sex, age, educational level, and work experience. We followed the Strengthening the Reporting of Observational Studies in Epidemiology (STROBE) guidelines.
We found that the four streams of emotional intelligence (i.e., well-being, self-control, emotionality, sociability) increased nurses' work performance. In particular, we found a positive relationship between well-being and task performance (adjusted beta = 0.210, 95% CI = 0.140 to 0.281, -value < 0.001) and contextual performance (adjusted beta = 0.135, 95% CI = 0.050 to 0.221, -value = 0.002). Similarly, there was a positive relationship between self-control and task performance (adjusted beta = 0.136, 95% CI = 0.030 to 0.241, -value = 0.012). Additionally, sociability increased task performance (adjusted beta = 0.223, 95% CI = 0.151 to 0.295, -value < 0.001) and contextual performance (adjusted beta = 0.198, 95% CI = 0.111 to 0.286, -value < 0.001). Moreover, emotionality (adjusted beta = -0.198, 95% CI = -0.319 to -0.076, -value = 0.002) and sociability (adjusted beta = -0.133, 95% CI = -0.221 to -0.044, -value = 0.003) reduced counterproductive work behavior.
Our multivariable models identified a positive impact of emotional intelligence on nurses' work performance. Nurse managers and healthcare organizations should adopt appropriate interventions to improve nurses' emotional intelligence. Enhancing emotional intelligence among nurses can improve work performance and, thus, healthcare outcomes. Moreover, higher levels of emotional intelligence may empower nurses' compassion and resilience, fostering a supportive work environment. In this context, the well-being of both nurses and patients may improve.
背景/目的：情商可能有助于护士应对要求苛刻的工作环境，在这种环境中，提高所提供护理的质量和安全性以及对慢性病患者的护理需求普遍存在。尽管众所周知情商与工作绩效呈正相关，但关于护士的文献有限。我们研究的目的是在希腊的一组护士样本中检验情商对工作绩效的影响。
我们对318名护士进行了一项横断面研究。我们在2024年1月从护士的便利样本中收集数据。由于我们通过社交媒体进行在线调查，我们的样本可能无法代表希腊所有护士。例如，由于社交媒体使用受限，老年护士在我们的研究中可能代表性不足。我们使用特质情商问卷简版（TEIQue-SF）测量情商，使用个人工作绩效问卷（IWPQ）测量工作绩效。我们创建了针对性别、年龄、教育水平和工作经验进行调整的多变量线性回归模型。我们遵循了加强流行病学观察性研究报告（STROBE）指南。
我们发现情商的四个维度（即幸福感、自我控制、情绪性、社交性）提高了护士的工作绩效。具体而言，我们发现幸福感与任务绩效（调整后的β = 0.210，95%置信区间 = 0.140至0.281，P值 < 0.001）和情境绩效（调整后的β = 0.135，95%置信区间 = 0.050至0.221，P值 = 0.002）之间存在正相关关系。同样，自我控制与任务绩效之间存在正相关关系（调整后的β = 0.136，95%置信区间 = 0.030至0.241，P值 = 0.012）。此外，社交性提高了任务绩效（调整后的β = 0.223，95%置信区间 = 0.151至0.295，P值 < 0.001）和情境绩效（调整后的β = 0.198，95%置信区间 = 0.111至0.286，P值 < 0.001）。此外，情绪性（调整后的β = -0.198，95%置信区间 = -0.319至 -0.076，P值 = 0.002）和社交性（调整后的β = -0.133，95%置信区间 = -0.221至 -0.044，P值 = 0.003）减少了反生产性工作行为。
我们的多变量模型确定了情商对护士工作绩效有积极影响。护士管理者和医疗保健组织应采取适当干预措施来提高护士的情商。提高护士的情商可以改善工作绩效，从而改善医疗保健结果。此外，更高水平的情商可能增强护士的同情心和适应力，营造一个支持性的工作环境。在这种情况下，护士和患者的幸福感都可能得到改善。
