新冠疫情期间公共卫生护士的情绪劳动与倦怠：感知健康状况和感知组织支持的中介作用。
Emotional Labor and Burnout of Public Health Nurses during the COVID-19 Pandemic: Mediating Effects of Perceived Health Status and Perceived Organizational Support.
机构信息
College of Nursing, The Catholic University of Korea, 222 Banpo-daero, Seoul 06591, Korea.
Department of Nursing, College of Nursing and Health, Kongju National University, 56 Gongju-deahak-ro, Gongju-si 32588, Korea.
出版信息
Int J Environ Res Public Health. 2022 Jan 4;19(1):549. doi: 10.3390/ijerph19010549.
The purpose of this study was to identify the mediating effects of perceived health status (PHS) and perceived organizational support (POS) in the association between emotional labor and burnout in public health nurses (PHNs). The participants were 207 PHNs convenience sampled from 30 public health centers and offices in Jeju, Korea. Data regarding emotional labor, PHS, POS, and burnout were collected between February and March 2021 using a structured questionnaire. Collected data were analyzed by Pearson's correlation coefficient and multiple regression analysis. Burnout of PHNs was positively correlated with emotional labor (r = 0.64, < 0.001) and negatively correlated with PHS (r = -0.51, < 0.001) and POS (r = -0.51, < 0.001). In the association between emotional labor and burnout, PHS (B = -1.36, < 0.001) and POS (B = -0.42, = 0.001) had a partial mediating effect. Reduction of burnout among PHNs requires not only effective management of emotional labor but also personal and organizational efforts to improve PHS and POS.
本研究旨在探讨公共卫生护士（PHN）情绪劳动与倦怠之间的关系中，知觉健康状况（PHS）和知觉组织支持（POS）的中介作用。参与者是从韩国济州岛的 30 个公共卫生中心和办公室中方便抽取的 207 名 PHN。于 2021 年 2 月至 3 月期间，采用结构化问卷收集了关于情绪劳动、PHS、POS 和倦怠的数据。采用 Pearson 相关系数和多元回归分析对收集到的数据进行分析。PHN 的倦怠与情绪劳动呈正相关（r = 0.64， < 0.001），与 PHS（r = -0.51， < 0.001）和 POS（r = -0.51， < 0.001）呈负相关。在情绪劳动与倦怠之间的关系中，PHS（B = -1.36， < 0.001）和 POS（B = -0.42， = 0.001）具有部分中介作用。降低 PHN 的倦怠不仅需要有效管理情绪劳动，还需要个人和组织努力改善 PHS 和 POS。
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