Tu Ting, Hu Lan, Yuan Ying, Li Han, Xie Anwei, Guo Hongqing
Department of Neonatology, Children's Hospital of Soochow University, Suzhou, Jiangsu, China.
School of Nursing, Suzhou Medical College of Soochow University, Suzhou, Jiangsu, China.
Int J Qual Stud Health Well-being. 2025 Dec;20(1):2489851. doi: 10.1080/17482631.2025.2489851. Epub 2025 Apr 9.
To explore the work events, strategies, context and individual characteristics of the emotional labour among neonatal nurses based on the reaction mechanism of individual affections, so as to provide a reference for improving the emotional labour strategies.
A phenomenological qualitative design was utilized. Fourteen neonatal nurses from a tertiary Grade A children's hospital were selected for semi-structured interviews, and the data were analysed, summarized and refined by Colaizzi's seven-step analysis method.
Four themes and eight sub-themes were refined to explain the experience of the emotional labour among neonatal nurses: (a) sources of the emotional labour in a relatively confined environment; (b) the strategies and consequences of the emotional labour under different emotional reactions; (c) contextual factors of the emotional labour strategies; (d) personality traits.
Given the reaction mechanism of individual affections, both internal and external factors contribute to the emotional labour among neonatal nurses. Since little work has been performed on improving their emotional labour, organizational efforts to provide interventions by hospitals and nursing managers are essential to improve the emotional labour strategies, and thus enhance their mental health and the quality of neonatal nursing.
基于个体情感反应机制，探讨新生儿护士情绪劳动的工作事件、策略、情境及个体特征，为改进情绪劳动策略提供参考。
采用现象学质性研究设计。选取某三级甲等儿童医院的14名新生儿护士进行半结构式访谈，运用Colaizzi七步法对资料进行分析、总结和提炼。
提炼出四个主题和八个子主题来解释新生儿护士情绪劳动的体验：（a）相对封闭环境中情绪劳动的来源；（b）不同情绪反应下情绪劳动的策略及后果；（c）情绪劳动策略的情境因素；（d）个性特质。
鉴于个体情感反应机制，内外部因素均对新生儿护士的情绪劳动产生影响。由于在改善其情绪劳动方面的工作较少，医院和护理管理者通过组织努力提供干预措施对于改进情绪劳动策略至关重要，从而增进他们的心理健康和新生儿护理质量。
