护士情商在道德敏感性与对愤怒患者沟通能力关系中的中介作用。
The Mediating Effect of Nurses' Emotional Intelligence in the Relationship between Moral Sensitivity and Communication Ability with Angry Patients.
作者信息
Guo Si-Yan, Wang Xiao-Kai, Zhang Zhen-Xiang, Zhang Qiu-Jun, Pan Xue, Li Cai-Xia, Ke Dan-Dan
机构信息
School of Nursing and Health Zhengzhou University, Zhengzhou, Henan, China.
No. 5 Affiliated Hospital of Zhengzhou University, Zhengzhou, Henan, China.
出版信息
J Nurs Manag. 2024 Jul 24;2024:6614034. doi: 10.1155/2024/6614034. eCollection 2024.
AIMS
To test whether emotional intelligence plays a mediating role in the process by which moral sensitivity affects nurses' ability to communicate with angry patients.
BACKGROUND
Hospital workplace violence is a global problem that disrupts the normal work order of healthcare, undermines trust between nurses and patients, and threatens the physical and mental health of nurses. Improving nurses' ability to communicate with angry patients to identify and diffuse patients' anger is critical to reducing the nurse-patient conflict and avoiding violence in the hospital workplace.
METHODS
The data were collected in China. A sample of 212 nurses completed measures of moral sensitivity, emotional intelligence, and the ability to communicate with angry patients. Structural equation modeling was used to test the study' hypothesis.
RESULTS
Our results suggest that nurses' emotional intelligence mediates the relationship between nurses' moral sensitivity and nurses' ability to communicate with angry patients, with a positive correlation between nurses' moral sensitivity, emotional intelligence, and ability to communicate with angry patients.
CONCLUSIONS
The findings showed that nurses' moral sensitivity indirectly influenced nurses' ability to communicate with angry patients by directly influencing emotional intelligence. This study provides a theoretical and methodological approach to mitigate nurse-patient conflict and reduce violence in the hospital workplace through a moral perspective. . Nursing managers should pay attention to the moral sensitivity and emotional intelligence of nurses and promote their moral development and emotional intelligence by strengthening moral education in hospitals, utilizing emotional intelligence training courses and narrative nursing, ultimately promoting nurses' ability to communicate with angry patients, further contributing to the reduction of nurse-patient conflict, avoiding violence in the hospital workplace, building a safer hospital environment, promoting the overall development of nurses, and contributing to the development of global health and wellness.
目的
检验情商在道德敏感性影响护士与愤怒患者沟通能力的过程中是否起中介作用。
背景
医院工作场所暴力是一个全球性问题，它扰乱了医疗保健的正常工作秩序，破坏了护士与患者之间的信任，并威胁到护士的身心健康。提高护士与愤怒患者沟通以识别和化解患者愤怒的能力，对于减少护患冲突和避免医院工作场所暴力至关重要。
方法
在中国收集数据。212名护士完成了道德敏感性、情商以及与愤怒患者沟通能力的测量。采用结构方程模型来检验研究假设。
结果
我们的结果表明，护士的情商在护士的道德敏感性与护士与愤怒患者沟通能力之间起中介作用，护士的道德敏感性、情商以及与愤怒患者沟通的能力之间呈正相关。
结论
研究结果表明，护士的道德敏感性通过直接影响情商间接影响护士与愤怒患者沟通的能力。本研究提供了一种理论和方法途径，从道德角度减轻护患冲突并减少医院工作场所暴力。护理管理者应关注护士的道德敏感性和情商，通过加强医院道德教育、利用情商培训课程和叙事护理来促进护士的道德发展和情商，最终提高护士与愤怒患者沟通的能力，进一步有助于减少护患冲突、避免医院工作场所暴力、营造更安全的医院环境、促进护士的全面发展，并为全球健康福祉的发展做出贡献。
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