College of Nursing, Xinxiang Medical University, Xinxiang City, China.
Department of Nursing, Xinxiang Central Hospital, Xinxiang City, China.
Nurs Open. 2021 Jul;8(4):1778-1787. doi: 10.1002/nop2.820. Epub 2021 Mar 3.
To explore the relationship between emotional intelligence and job well-being among Chinese Registered Nurses, and the mediating role of communication satisfaction in the relationship.
A descriptive cross-sectional study design was employed.
Random sampling was adopted. The study was conducted from September to December 2019, and 1,475 Registered Nurses from a Chinese hospital provided responses to Wong and Law's emotional intelligence scale, communication satisfaction scale, job well-being scale and general information questionnaire. SPSS25.0 software was used to calculate means, standard deviations and correlations, and AMOS 21.0 software was used to establish the structural equation model.
The emotional intelligence, communication satisfaction and job well-being of Registered Nurses in China were related to positional rank, work department, monthly income, years of service, night shift work distribution and intensity of work. There were positive correlations among emotional intelligence, communication satisfaction and job well-being. Communication satisfaction partly mediated the relationship between emotional intelligence and job well-being. Improving the level of emotional intelligence and communication satisfaction should be an important strategy to improve nurses' job well-being. Therefore, nursing managers could carry out targeted training on emotional intelligence management and communication between nurses and patients and pay attention to the spiritual needs of nurses and provide psychological guidance on a regular basis.
探讨中国注册护士的情绪智力与工作幸福感之间的关系，以及沟通满意度在其中的中介作用。
采用描述性的横断面研究设计。
采用随机抽样的方法。该研究于 2019 年 9 月至 12 月进行，来自中国某医院的 1475 名注册护士对 Wong 和 Law 的情绪智力量表、沟通满意度量表、工作幸福感量表和一般信息问卷进行了回答。采用 SPSS25.0 软件计算均值、标准差和相关性，并采用 AMOS 21.0 软件建立结构方程模型。
中国注册护士的情绪智力、沟通满意度和工作幸福感与职位级别、工作部门、月收入、服务年限、夜班工作分配和工作强度有关。情绪智力、沟通满意度和工作幸福感之间呈正相关。沟通满意度部分中介了情绪智力与工作幸福感之间的关系。提高情绪智力和沟通满意度水平应是提高护士工作幸福感的重要策略。因此，护理管理者可以针对护士的情绪智力管理和护士与患者之间的沟通进行有针对性的培训，并定期关注护士的精神需求，提供心理指导。
