[Using virtual-reality-based learning scenarios in soft skill trainings].

The article shows the effective use of Virtual-Reality-scenarios to improve softskills especially for communication, presentation and negotiation. First, some advantages of VR-softskills-trainings compared to conventional settings are presented, especially the independence on physically available persons for training, which makes VR-trainings even more attractive in times of COVID-19. After discussing the risk of cognitive overload in VR-environments, a case study of a VR-softskills-training used in an Austrian company is presented. The results of a quantitative research show that the design of the VR-Scenario led to a perceived low cognitive load and was seen to be supportive for the learning process. Specific factors leading to that result were derived from a subsequent qualitative research. Finally, several recommendations for a possible didactic structure of VR-scenarios based on the research and considering some design principles from the theory of cognitive load theory are concluded.