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新冠疫情期间感知压力、心理困扰与工作绩效之间的关联:促进健康管理实践的缓冲作用

The Association between Perceived Stress, Psychological Distress, and Job Performance During the COVID-19 Pandemic: the Buffering Role of Health-Promoting Management Practices.

作者信息

Meunier Sophie, Bouchard Laurence, Coulombe Simon, Doucerain Marina, Pacheco Tyler, Auger Emilie

机构信息

Department of Psychology, Université du Québec à Montréal, H3C 3P8 Montréal, Canada.

Université Laval, Québec, Canada.

出版信息

Trends Psychol. 2022;30(3):549-569. doi: 10.1007/s43076-021-00136-5. Epub 2022 Jan 26.

Abstract

The first objective of the present study was to investigate the association between perceived stress, psychological distress, and job performance among workers during the first wave of the COVID-19 pandemic. As a second objective, this study sought to examine whether management practices aimed at promoting employees' psychological health can moderate this relationship. A total of 435 workers answered a self-reported questionnaire assessing perceived stress, psychological distress, and job performance as well as health-promoting management practices adopted by their manager, which focused on establishing work structure, demonstrating consideration and showing support. Results indicated that perceived stress was negatively associated with job performance and this relation was mediated by psychological distress. Moderation analysis revealed that for low and average levels of health-promoting management practices, perceived stress was negatively associated with job performance. However, when workers perceived that their supervisor adopted several health-promoting management practices, the association between perceived stress and job performance became non-significant. Also, the association between perceived stress and psychological distress was positive and significant for all levels of health-promoting management practices, but its strength diminished as management practice increased. Finally, a moderated mediation analysis indicated that the indirect effect of perceived stress on job performance through psychological distress was moderated by health-promoting management practices. This study contributes to the advancement of knowledge by demonstrating that, in a context of a crisis which can cause considerable stress, such as the COVID-19 pandemic, health-promoting management practices can buffer the deleterious effect of perceived stress on psychological health and job performance.

摘要

本研究的首要目标是调查在新冠疫情第一波期间,员工的感知压力、心理困扰与工作绩效之间的关联。作为第二个目标,本研究试图检验旨在促进员工心理健康的管理措施是否能够缓和这种关系。共有435名员工回答了一份自我报告问卷,该问卷评估了感知压力、心理困扰、工作绩效以及他们的经理所采取的促进健康的管理措施,这些措施侧重于建立工作结构、表达关心和给予支持。结果表明,感知压力与工作绩效呈负相关,且这种关系由心理困扰介导。调节分析显示,对于促进健康管理措施水平较低和中等的情况,感知压力与工作绩效呈负相关。然而,当员工认为其上级采取了多种促进健康的管理措施时,感知压力与工作绩效之间的关联变得不显著。此外,对于所有促进健康管理措施水平,感知压力与心理困扰之间的关联都是正向且显著的,但随着管理措施的增加,其强度减弱。最后,有调节的中介分析表明,促进健康的管理措施调节了感知压力通过心理困扰对工作绩效的间接影响。本研究通过证明在像新冠疫情这样会造成巨大压力的危机背景下,促进健康的管理措施可以缓冲感知压力对心理健康和工作绩效的有害影响,为知识的进步做出了贡献。

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