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人工智能评估会改变人类行为。

AI assessment changes human behavior.

作者信息

Goergen Jonas, de Bellis Emanuel, Klesse Anne-Kathrin

机构信息

Institute of Behavioral Science and Technology, University of St.Gallen, St.Gallen 9000, Switzerland.

Rotterdam School of Management, Erasmus University Rotterdam, Rotterdam 3062 PA, The Netherlands.

出版信息

Proc Natl Acad Sci U S A. 2025 Jun 24;122(25):e2425439122. doi: 10.1073/pnas.2425439122. Epub 2025 Jun 20.

Abstract

AI is increasingly replacing human decision-makers across domains. AI-based tools have become particularly common in assessment decisions, such as when recruiting employees or admitting students. Calls for transparency and new legislation require organizations to disclose the use of AI assessment tools, thus making people under assessment aware of its use. We investigate whether this shift from human to AI assessment affects people's behavior during the assessment. We propose that people emphasize their analytical characteristics and downplay their intuitive and emotional ones under AI (vs. human) assessment, a phenomenon we label "the AI assessment effect." Twelve studies (eight in text and four in the Supporting Information; = 13,342) document the AI assessment effect and its underlying mechanism: the lay belief that AI prioritizes analytical characteristics in its assessment. Whereas prior work has studied perceptions of AI assessment tools and their productivity gains, the current research demonstrates systematic behavioral changes because of AI assessment. The findings offer theoretical contributions to the psychology of AI and practical insights for organizations using AI assessment.

摘要

人工智能正在各个领域越来越多地取代人类决策者。基于人工智能的工具在评估决策中变得尤为常见,比如在招聘员工或录取学生时。对透明度和新立法的呼吁要求组织披露人工智能评估工具的使用情况,从而让接受评估的人知晓其使用。我们研究这种从人工评估向人工智能评估的转变是否会影响人们在评估过程中的行为。我们提出,在人工智能(与人工)评估下,人们会强调自己的分析特质,而淡化自己的直觉和情感特质,我们将这种现象称为“人工智能评估效应”。十二项研究(八项正文研究和四项补充信息研究;N = 13342)记录了人工智能评估效应及其潜在机制:即人们普遍认为人工智能在评估中优先考虑分析特质。尽管先前的研究探讨了对人工智能评估工具的看法及其带来的生产力提升,但当前的研究表明,人工智能评估会导致系统性的行为变化。这些发现为人工智能心理学提供了理论贡献,并为使用人工智能评估的组织提供了实践见解。

https://cdn.ncbi.nlm.nih.gov/pmc/blobs/b295/12207480/40492af7b8e2/pnas.2425439122fig01.jpg

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