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通过安全的基于网络的门户在严重精神健康状况下患者与医疗保健专业人员的沟通:对安全消息的定性分析

Patient-Health Care Professional Communication via a Secure Web-Based Portal in Severe Mental Health Conditions: Qualitative Analysis of Secure Messages.

作者信息

Meier-Diedrich Eva, Turvey Carolyn, Wördemann Jonas Maximilian, Speck Justin, Weibezahl Mareike, Schwarz Julian

机构信息

Department of Psychiatry and Psychotherapy, Center for Mental Health, Immanuel Hospital Rüdersdorf, Brandenburg Medical School Theodor Fontane, Rüdersdorf, Germany.

Faculty of Health Sciences Brandenburg, Brandenburg Medical School Theodor Fontane, Neuruppin, Germany.

出版信息

JMIR Form Res. 2025 Jun 27;9:e63713. doi: 10.2196/63713.


DOI:10.2196/63713
PMID:40577718
Abstract

BACKGROUND: Patients' web-based access to their medical records and secure messaging (SM) via patient portals is becoming increasingly prevalent worldwide. SM offers several potential benefits, including improved health outcomes and increased patient engagement. However, SM also raises concerns about effects on the therapeutic relationship and may be constrained by factors such as limited digital literacy and access to digital devices. Evidence on the use of SM in mental health is limited, and results are inconclusive. OBJECTIVE: This study aimed to examine (1) the purposes for which health care professionals (HCPs) and patients with psychiatric disorders use SM to communicate and (2) the specific use patterns associated with both patients and HCPs. METHODS: The secure messages (n=274) of 38 patients with psychiatric disorders and 4 HCPs (psychiatrists) from 3 psychiatric outpatient clinics in Brandenburg, Germany, was analyzed using thematic analysis. The data selected for this study represent a subsample from a larger study comprising a total of 116 patients. The subsample consists of the patients and HCPs who used SM. RESULTS: A total of 274 messages were analyzed: 22.3% (61/274) were initial notes from HCPs, 44.5% (122/274) were patient responses, and 33.2% (91/274) were HCP replies. Patients sent between 1 and 15 messages (mean 4.16, SD 3.42) and logged in 1 to 42 times (mean 10.78, SD 9.38). Most messages were sent during the day, although some were also sent at night and in the early morning. Regarding the purposes of SM, 4 core functions of SM were identified: reporting and feedback, interpersonal uses, intrapersonal uses, and organizational uses. Both patients and HCPs used SM to share treatment-relevant information and elicited feedback on treatment and medication. Furthermore, secure messages included expressions of gratitude by the patients, in addition to well-wishes and emotional support from the HCPs. SM allowed patients to reflect on their treatment and provide self-encouragement. Finally, secure messages were used to address organizational aspects such as scheduling, appointments, and administrative tasks. CONCLUSIONS: SM in outpatient mental health care is multifaceted and holds the potential to enhance therapeutic contact and improve access to care by enabling quick, low-threshold communication between patients and HCPs, allowing treatment-related concerns to be addressed promptly and effectively. However, the asynchronous nature of SM also poses new challenges, particularly in managing acute mental health crises and in setting boundaries to prevent HCPs from being perceived as constantly available. Therefore, specific training for HCPs-both during medical education and in clinical practice-is essential, along with clear guidelines on handling crises and managing sensitive information.

摘要

背景:患者通过患者门户网站基于网络访问其病历和安全消息传递(SM)在全球范围内越来越普遍。安全消息传递有几个潜在的好处,包括改善健康结果和提高患者参与度。然而,安全消息传递也引发了对治疗关系影响的担忧,并且可能受到数字素养有限和数字设备获取受限等因素的制约。关于在心理健康领域使用安全消息传递的证据有限,结果尚无定论。 目的:本研究旨在探讨(1)医疗保健专业人员(HCPs)和精神疾病患者使用安全消息传递进行沟通的目的,以及(2)与患者和医疗保健专业人员相关的具体使用模式。 方法:使用主题分析法对来自德国勃兰登堡州3家精神科门诊诊所的38名精神疾病患者和4名医疗保健专业人员(精神科医生)的安全消息(n = 274)进行了分析。本研究选择的数据代表了一项更大规模研究的子样本,该研究总共包括116名患者。子样本由使用安全消息传递的患者和医疗保健专业人员组成。 结果:共分析了274条消息:22.3%(61/274)是医疗保健专业人员的初始记录,44.5%(122/274)是患者的回复,33.2%(91/274)是医疗保健专业人员的回复。患者发送了1至15条消息(平均4.16,标准差3.42),登录1至42次(平均10.78,标准差9.38)。大多数消息是在白天发送的,不过也有一些是在夜间和清晨发送的。关于安全消息传递的目的,确定了安全消息传递的4个核心功能:报告与反馈、人际用途、个人用途和组织用途。患者和医疗保健专业人员都使用安全消息传递来分享与治疗相关的信息,并就治疗和药物征求反馈。此外,安全消息还包括患者表达的感激之情,以及医疗保健专业人员的祝福和情感支持。安全消息传递使患者能够反思自己的治疗并进行自我鼓励。最后,安全消息被用于处理组织方面的事务,如安排日程、预约和行政任务。 结论:门诊心理健康护理中的安全消息传递具有多面性,有可能通过促进患者和医疗保健专业人员之间快速、低门槛的沟通来加强治疗联系并改善医疗服务的可及性,从而能够及时有效地解决与治疗相关的问题。然而,安全消息传递的异步性质也带来了新的挑战,特别是在管理急性心理健康危机以及设定界限以防止医疗保健专业人员被视为随时可用方面。因此,在医学教育期间和临床实践中对医疗保健专业人员进行特定培训至关重要,同时还需要关于处理危机和管理敏感信息的明确指南。

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本文引用的文献

[1]
Psychotherapists' views on open notes: An online survey from Germany.

Digit Health. 2024-9-11

[2]
Roger's diffusion of innovations theory and the adoption of a patient portal's digital anamnesis collection tool: study protocol for the MAiBest project.

Implement Sci Commun. 2024-7-15

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BMC Psychiatry. 2024-6-10

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JMIR Ment Health. 2024-2-5

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JMIR Form Res. 2023-12-8

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JMIR Res Protoc. 2023-5-2

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BMJ. 2022-11-21

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