AlMarzooqi Alounoud, Hanach Nivine, Hijazi Heba, Rashed Eman, AlKetbi Mahra, AlMarzouqi Amina, Alameddine Mohamad
College of Health Sciences, Department of Health Care Management, University Of Sharjah, Sharjah, United Arab Emirates.
Health and Workforce Studies Research Group, Research Institute of Medical and Health Sciences, University of Sharjah, Sharjah, United Arab Emirates.
Sci Rep. 2025 Jul 1;15(1):22294. doi: 10.1038/s41598-025-98696-4.
Job satisfaction is a critical factor influencing service quality, organizational success and employee engagement and well-being. This study aims to assess job satisfaction levels, identify key influencing factors, and examine the relationship between burnout and job satisfaction among public sector employees in the Emirate of Sharjah, United Arab Emirates. A cross-sectional survey was conducted across 22 public sector entities in Sharjah from October to December 2023. Participants completed an anonymous self-administered electronic questionnaire involving sociodemographic and work-related characteristics, Minnesota Job Satisfaction Questionnaire (MSQ), and the Maslach Burnout Inventory (MBI). Descriptive statistics, univariate and multivariate logistic regression analyses were employed. A total of 818 full-time employees participated in the survey, with the majority being female (58.1%), UAE nationals (78.9%), married (69.3%), and aged between 31 and 40 years (43.9%). The overall job satisfaction score was 71.7 ± 16.98, reflecting relatively high satisfaction levels, particularly in relation to personal accomplishments, work environment, and compensation. However, aspects such as the perceived value of work, promotion opportunities, and autonomy showed potential for improvement. Sociodemographic factors, including lower income and having children under 12, were associated with reduced satisfaction, while non-UAE citizens reported higher satisfaction. Additionally, professional burnout, especially emotional exhaustion and depersonalization, were strongly correlated with lower job satisfaction. This study highlights the multifaceted factors influencing job satisfaction among public-sector employees in Sharjah. Findings emphasize the need for a collaborative, cross-organizational approach to improve job satisfaction and develop targeted interventions addressing professional burnout. Future research should adopt a longitudinal approach to explore the dynamics between burnout, job satisfaction, and personal factors.
工作满意度是影响服务质量、组织成功以及员工敬业度和幸福感的关键因素。本研究旨在评估阿联酋沙迦酋长国公共部门员工的工作满意度水平，确定关键影响因素，并考察倦怠与工作满意度之间的关系。2023年10月至12月，对沙迦的22个公共部门实体进行了横断面调查。参与者完成了一份匿名的自填式电子问卷，内容包括社会人口统计学和与工作相关的特征、明尼苏达工作满意度问卷（MSQ）以及马氏倦怠量表（MBI）。采用了描述性统计、单变量和多变量逻辑回归分析。共有818名全职员工参与了调查，其中大多数为女性（58.1%）、阿联酋国民（78.9%）、已婚（69.3%），年龄在31至40岁之间（43.9%）。总体工作满意度得分为71.7±16.98，反映出相对较高的满意度水平，尤其是在个人成就感、工作环境和薪酬方面。然而，工作的感知价值、晋升机会和自主权等方面仍有提升空间。社会人口统计学因素，包括低收入和有12岁以下子女，与满意度降低相关，而非阿联酋公民的满意度较高。此外，职业倦怠，尤其是情感耗竭和去个性化，与较低的工作满意度密切相关。本研究突出了影响沙迦公共部门员工工作满意度的多方面因素。研究结果强调需要采取协作的跨组织方法来提高工作满意度，并制定针对性的干预措施来解决职业倦怠问题。未来的研究应采用纵向研究方法，以探索倦怠、工作满意度和个人因素之间的动态关系。
