Moscu Cosmina-Alina, Marina Virginia, Anghele Aurelian-Dumitrache, Anghele Mihaela, Dragomir Liliana, Ciubară Anamaria
Emergency Department of Hospital, "Dunărea de Jos" University of Galati, 47 Str. Domnească, 800201 Galati, Romania.
Medical Department of Occupational Health, Faculty of Medicine and Pharmacy, "Dunărea de Jos" University of Galati, 47 Str. Domnească Galati, 800201 Galati, Romania.
Behav Sci (Basel). 2023 Jul 11;13(7):575. doi: 10.3390/bs13070575.
Burnout syndrome is caused by a number of factors, including personal, organizational, and professional problems. The purpose of this study was to investigate burnout and satisfaction levels among emergency department staff in the context of professional activity issues. We studied a sample of 184 participants working in the emergency department. Participants signed an informed consent form, completed a socio-demographic questionnaire and the MBI-HSS (MP) questionnaire to assess burnout, a JSS (Job Satisfaction Survey) to assess their professional satisfaction, and the AWS (AWS of work survey) questionnaire on work aspects. The questionnaires were completed between November 2022 and March 2023. The study group was aged between 24-64 years old, most of the subjects being female. The study found that 30.2% of emergency medical staff are at high risk of burnout. Emotional exhaustion is indirectly proportional to workload, interpersonal relationships, and rewards. Emotional exhaustion is a direct result of work experience. While participants expressed ambivalence and dissatisfaction with the work environment, they were satisfied with the nature of their work. This study found that job-related factors such as social support and feedback are significant predictors of employee well-being and reducing the risk of burnout. Emotional exhaustion was negatively correlated with job satisfaction, while personal accomplishment was positively correlated with job satisfaction. Depersonalization was associated with job dissatisfaction with operating conditions and coworkers. The study also identified differences in burnout and related constructs among healthcare professionals, with resident physicians reporting higher levels of personal accomplishments and paramedics reporting relatively low levels of emotional exhaustion. The findings suggest that tailored interventions addressing job demands and resources are critical in improving employee well-being and reducing burnout.
职业倦怠综合征由多种因素引起，包括个人、组织和专业方面的问题。本研究的目的是在专业活动问题的背景下，调查急诊科工作人员的职业倦怠和满意度水平。我们研究了184名在急诊科工作的参与者样本。参与者签署了知情同意书，完成了一份社会人口学问卷以及用于评估职业倦怠的MBI-HSS（MP）问卷、一份用于评估职业满意度的JSS（工作满意度调查）问卷，以及一份关于工作方面的AWS（工作调查的AWS）问卷。这些问卷于2022年11月至2023年3月期间完成。研究组年龄在24至64岁之间，大多数受试者为女性。研究发现，30.2%的急诊医护人员存在高度职业倦怠风险。情感耗竭与工作量、人际关系和奖励成反比。情感耗竭是工作经历的直接结果。虽然参与者对工作环境表达了矛盾心理和不满，但他们对工作性质感到满意。本研究发现，社会支持和反馈等与工作相关的因素是员工幸福感和降低职业倦怠风险的重要预测因素。情感耗竭与工作满意度呈负相关，而个人成就感与工作满意度呈正相关。去个性化与对工作条件和同事的工作不满有关。该研究还确定了医疗保健专业人员在职业倦怠及相关构念方面的差异，住院医师的个人成就感水平较高，护理人员的情感耗竭水平相对较低。研究结果表明，针对工作需求和资源的量身定制的干预措施对于改善员工幸福感和减少职业倦怠至关重要。
