Andargie Endalew Minwuye, Sertsewold Seblewongel Gebretsadik, Andargie Tamiru Minwuye, Tewabe Haimanot Wubale, Kassaw Asrat, Adem Yonas Fissha, Negash Wubshet D
Department of Public Health, School of Public Health, Asrat Woldeyes Health Science Campus, Debre Berhan University, P.O. Box: 445, Debre Berhan, Ethiopia.
Department of Gynecology and Obstetrics, School of Medicine, Asrat Woldeyes Health Science Campus, Debre Berhan University, Debre Berhan, Ethiopia.
BMC Health Serv Res. 2025 Jul 19;25(1):960. doi: 10.1186/s12913-025-13125-6.
Poor emotional intelligence (EI) among healthcare leaders resulted in ineffective communication and collaboration, misunderstandings and conflicts with team members, poor decision-making process, increased stress and burnout, reduced patient satisfaction and, decreased team performance. Thus, this study is aimed to assess EI and associated factors among case team leaders in the public health centers of East Gojam Zone, Northwest Ethiopia.
An institution-based cross-sectional study was performed in the East Gojam Zone among 395 case team leaders selected by a simple random sampling method. EI was measured with 40 five-point Likert items. A structured self-administered questionnaire was used to collect the data. Data was entered into Epi-Data version 4.6 and exported further into STATA version 14.0 for analysis. Multi-variable binary logistic regression model was employed to determine factors associated with EI, and statistical significance was detected with P-value < 0.05 and 95% CI.
EI among case team leaders was low among 180 (45.6%), and high 215 (54.4%). Factors associated with EI were age with 35-39 years old [AOR = 1.21; 95% CI: (1.03-1.65)], training on EI [AOR = 1.50; 95% CI: (1.35-1.69)], 4-6 years of working experience [AOR = 1.19; 95% CI: (1.15-1.54)] & greater or equal to six years [AOR = 1.48; 95% CI: (1.36-1.59)], those who have Master and above educational status [AOR = 1.32; 95% CI: (1.18-1.75)], having stressor in the last six months [AOR = 0.75; 95% CI: (0.32-0.98)].
This study evidenced that larger proportion of case team leaders in the health centers of East Gojam Zone had high EI. Those case team leaders with the age of 35-39 years old, Master degree holders, trained on EI, hadn't history of stressor in the last six months, and those who had working experience of above four years were identified as having high EI in the study area. Training on EI and stress management in the clinical setting should also be deliberated in the prospect policies.
医疗保健领导者的情商（EI）低下会导致沟通与协作无效、与团队成员产生误解和冲突、决策过程不佳、压力和倦怠增加、患者满意度降低以及团队绩效下降。因此，本研究旨在评估埃塞俄比亚西北部东戈贾姆地区公共卫生中心病例团队负责人的情商及相关因素。
在东戈贾姆地区进行了一项基于机构的横断面研究，通过简单随机抽样方法选取了395名病例团队负责人。使用40个五点李克特量表项目来测量情商。采用结构化的自填式问卷收集数据。数据录入Epi-Data 4.6版本，并进一步导出到STATA 14.0版本进行分析。采用多变量二元逻辑回归模型来确定与情商相关的因素，并通过P值<0.05和95%置信区间检测统计学意义。
180名（45.6%）病例团队负责人的情商较低，215名（54.4%）情商较高。与情商相关的因素包括年龄在35 - 39岁[AOR = 1.21；95%置信区间：（1.03 - 1.65）]、接受过情商培训[AOR = 1.50；95%置信区间：（1.35 - 1.69）]、有4 - 6年工作经验[AOR = 1.19；95%置信区间：（1.15 - 1.54）]以及6年及以上工作经验[AOR = 1.48；95%置信区间：（1.36 - 1.59）]、拥有硕士及以上学历[AOR = 1.32；95%置信区间：（1.18 - 1.75）]、在过去六个月中有压力源[AOR = 0.75；95%置信区间：（0.32 - 0.98）]。
本研究表明，东戈贾姆地区卫生中心中较大比例的病例团队负责人情商较高。在研究区域内，年龄在35 - 39岁、拥有硕士学位、接受过情商培训、在过去六个月中没有压力源以及有四年以上工作经验的病例团队负责人被确定为情商较高。在未来的政策中，还应考虑在临床环境中进行情商培训和压力管理。
