Ouellette Rachel R, Moreira Enid A, Tran Melanie, Frazier Stacy L
Florida International University.
Yale School of Medicine.
Child Youth Serv Rev. 2025 Oct;177. doi: 10.1016/j.childyouth.2025.108458. Epub 2025 Jul 8.
The current study examined associations between effectiveness supporting youth, connectedness with colleagues, and work-related well-being among after-school providers. We used a mixed method approach to gain an in-depth understanding of how effectiveness and connectedness may contribute to provider well-being. Participating after-school providers (n=34) completed a survey examining different aspects of effectiveness supporting youth (i.e., comfort promoting youth social-emotional outcomes, closeness or conflict with youth, ability to engage youth in programming), connectedness with colleagues (i.e., social support and social capital), and work-related well-being (i.e., work engagement, satisfaction, burnout, and stress). A subset of staff (n=11) also completed a follow-up interview to explore their experience of and self-identified facilitators and barriers to their effectiveness supporting youth, connectedness with colleagues, and work-related well-being. We used quantification of qualitative data and integrated data tables to consolidate qualitative and quantitative findings. Effectiveness supporting youth served as the most consistent predictor of work-related well-being across qualitative and quantitative data, including the capacity to build close and positive relationships with youth, engage youth in programming, and promote youth social emotional development. However, some providers also reported emotional fatigue from supporting youth experiencing stressful events, particularly in the absence of adequate resources and support from colleagues. Connectedness across colleagues was identified as a stressor when inadequate or ineffective support or communication was noted, but also as a buffer against stress for providers reporting sufficient and effective support and communication. Effective communication, bidirectional support relationships, and bonding social capital (e.g., trust and shared goals) were the most salient aspects of connectedness associated with positive work-related well-being. The current study illustrates pathways in which effectiveness and connectedness can promote or hinder work-related well-being among after-school providers, particularly the importance of building positive and effective relationships across staff and with youth while creating supportive work environments that include access to necessary resources for addressing youth needs.
本研究调查了课外服务提供者在支持青少年方面的效能、与同事的联系以及与工作相关的幸福感之间的关联。我们采用了混合方法,以深入了解效能和联系如何影响服务提供者的幸福感。参与研究的课外服务提供者(n = 34)完成了一项调查,该调查考察了支持青少年方面效能的不同维度(即促进青少年社会情感发展的舒适度、与青少年的亲近或冲突、使青少年参与活动安排的能力)、与同事的联系(即社会支持和社会资本)以及与工作相关的幸福感(即工作投入、满意度、倦怠和压力)。一部分工作人员(n = 11)还完成了一次后续访谈,以探讨他们在支持青少年方面的效能、与同事的联系以及与工作相关的幸福感的自身经历、自我认定的促进因素和阻碍因素。我们对定性数据进行了量化,并使用综合数据表来整合定性和定量研究结果。在定性和定量数据中,支持青少年的效能都是与工作相关幸福感最一致的预测因素,包括与青少年建立密切和积极关系、使青少年参与活动安排以及促进青少年社会情感发展的能力。然而,一些服务提供者也报告称,在支持经历压力事件的青少年时会出现情绪疲劳,尤其是在缺乏足够资源和同事支持的情况下。当发现支持或沟通不足或无效时,同事之间的联系被视为一种压力源,但对于那些报告有充分且有效支持和沟通的服务提供者来说,同事之间的联系也是一种压力缓冲。有效的沟通、双向支持关系以及凝聚性社会资本(如信任和共同目标)是与积极的工作相关幸福感相关的联系中最显著的方面。本研究阐明了效能和联系促进或阻碍课外服务提供者与工作相关幸福感的途径,特别是在营造支持性工作环境(包括获取满足青少年需求的必要资源)的同时,在工作人员之间以及与青少年建立积极有效关系的重要性。
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