Hübert I H
Educ Med Salud. 1982;16(3):322-40.
The experience of the Companhia de Saneamento do Paraná (SANEPAR) in recent years show that it is possible for a public service enterprise to operate on the entrepreneurial lines of a private business. For it to do this, it must start out with an awareness of entrepreneurial values and by creating an atmosphere that is congenial at the same time to the service mentality, motivation, the realization of individual potential, and efficiency. When the entrepreneurial values to be espoused have been defined and translated into concrete and measurable targets, incentives must be provided. In consequence of measures of this kind, SANEPAR has undergone a distinct institutional transformation whose concrete results are visible and measureable. A central feature of this transformation has been the broad participation and consequent involvement of the employees in the fate of the organization. Because of this involvement and the importance given to human resources, it became necessary to formulate and carry out an extensive personnel development program, in which training has come to the forefront as a means for stimulating and accelerating the realization of human potential. The measures taken have proved highly valid and have indelibly stamped the organization with the values and mentality of service. The assimilation of entrepreneurial values and the motivation and training of the employees has brought about real conditions for the growth and development of the entire organization.
巴拉那州供水公司（SANEPAR）近年来的经验表明，一家公共服务企业按照私营企业的经营方式运作是可行的。要做到这一点，它必须从认识创业价值观开始，并营造一种既有利于服务意识、积极性、个人潜力的发挥，又有利于效率提升的氛围。当所倡导的创业价值观被确定并转化为具体且可衡量的目标时，就必须提供激励措施。由于采取了这类措施，SANEPAR经历了显著的制度转型，其具体成果是可见且可衡量的。这种转型的一个核心特点是员工广泛参与并因此关心组织的命运。由于这种参与以及对人力资源的重视，制定并实施一项广泛的人员发展计划变得必要，在该计划中，培训作为激发和加速人类潜力实现的一种手段而凸显出来。所采取的措施已证明非常有效，并在组织上留下了不可磨灭的服务价值观和理念印记。创业价值观的吸收以及员工的积极性和培训为整个组织的成长与发展创造了实际条件。
